Director, Technology Operations - Home Services Strategy & Transformation

Reference: R-2573778Posted: 2026-07-17Location: BENTONVILLE, AR, United StatesSalary: $110000 - $220000/yearType: Full time / Regular/PermanentCompany: WalmartBusiness Segment: Home OfficePosition Summary...What you'll do...The Director, Strategic Growth – Home Services will help define and build Walmart's next multi-billion-dollar growth business by transforming how customers discover, purchase, schedule, and manage services for their homes. Reporting to the Group Director, Home Transformation, this leader will operate at the intersection of strategy, product, operations, technology, and business development to launch new capabilities, validate business models, lead strategic pilots, and scale innovative customer experiences. This role is designed for an entrepreneurial leader who thrives in ambiguity, possesses exceptional strategic thinking, and can translate vision into measurable business outcomes. The ideal candidate combines the analytical rigor of top-tier consulting with the execution mindset of a startup operator, using AI-enabled tools and modern technologies to accelerate decision-making, business design, and executive communication. Working across Product, Technology, Marketplace, Merchandising, Finance, Corporate Development, Marketing, Last Mile Delivery, and external partners, this leader will play a pivotal role in shaping Walmart's Home Services platform and long-term growth strategy. This work supports the broader Home Services vision of creating a unified services platform that integrates customer discovery, scheduling, fulfillment, and long-term engagement. You'll sweep us off your feet if...You have built businesses, products, or operating models from zero to one.You thrive in highly ambiguous environments with limited direction.You naturally think in frameworks and quickly simplify complex business problems.You are equally comfortable building financial models, creating executive presentations, and facilitating leadership discussions.You possess exceptional PowerPoint and executive storytelling skills.You leverage AI tools to improve strategic analysis, business planning, and communication.You understand digital marketplaces, platform businesses, and ecosystem strategies.You have experience evaluating partnerships, acquisitions, and new growth opportunities.You influence without authority and consistently align cross-functional executive stakeholders.You enjoy moving seamlessly between strategy and execution.You'll make an impact by...Defining and evolving Walmart's long-term Home Services growth strategy.Leading incubation efforts for new service categories, customer experiences, and business models.Designing and executing strategic pilots to validate customer demand, operational readiness, and financial viability.Developing executive-level business cases, investment recommendations, financial models, and growth scenarios.Partnering closely with Product and Technology teams to define roadmaps, prioritize features, and accelerate platform capabilities.Leading strategic partnership development with marketplace providers, technology vendors, and service partners.Supporting M&A evaluations, integration planning, and strategic due diligence.Creating executive-ready presentations that communicate complex strategies with clarity and influence.Driving cross-functional execution across Product, Technology, Operations, Marketplace, Finance, Marketing, and Merchandising.Establishing KPIs and measurement frameworks that support rapid learning and scalable growth.Minimum QualificationsBachelor's degree in Business, Graphic Design, Engineering, Economics, Computer Science, or related field.8+ years of experience in strategy, consulting, product strategy, business development, marketplace businesses, technology, or operations.Experience leading enterprise-scale cross-functional initiatives.Experience building financial models and executive business cases.Exceptional written and verbal executive communication skills.Advanced PowerPoint and presentation development capabilities.Experience working with modern AI-enabled productivity and analytics tools.Preferred QualificationsMBA from a leading university.Experience at a top-tier consulting firm (McKinsey, Bain, BCG, EY-Parthenon, Strategy&, Deloitte Monitor).Experience at a technology company, marketplace platform, startup, or venture-backed organization.Experience launching new businesses or products.M&A or strategic partnership experience.Product strategy experience.Marketplace platform experience.Experience working alongside engineering and product teams. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stockㅤㅤㅤㅤ‎ Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.Option 2: 8 years’ experience in project management, program management, program operations, or related area.3 years’ supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...802 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Minimum qualifications["Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.Option 2: 8 years’ experience in project management, program management, program operations, or related area.\n3 years’ supervisory experience."]Preferred qualifications["Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.", "We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture."]