Sr. Manager, Team Member Relations

ABOUT THE ROLE

We’re seeking a dynamic, highly organized, and proactive Senior Manager of Team Member Relations to join our People team at Peloton’s New York headquarters. In this critical role, you'll report to the Sr. Director, Team Member Relations and partner closely with People Business Partners, Employment Counsel, and business leaders. You'll be instrumental in upholding Peloton's core values by ensuring fair and respectful treatment of all team members.

You'll contribute significantly to the evolution of our proactive employee relations framework, focusing on risk mitigation through training, early conflict resolution, and data-driven insights. This role involves directly managing the investigation, documentation, and resolution of team member grievances, providing expert guidance on performance management, developing key training programs, and offering specialized employee relations consultation. You'll also be responsible for managing ADA accommodations, which includes being the central point of contact for team members requesting reasonable accommodations due to a disability, engaging in interactive dialogues with team members and managers, and meticulously documenting all aspects of the process. 

We're looking for someone who demonstrates exceptional judgment, balances objectivity with empathy, and excels in collaborative cross-functional partnerships and stakeholder management. 

YOUR DAILY IMPACT AT PELOTON

• Serve as a trusted employee relations expert, skillfully navigating sensitive HR escalations while ensuring compliance with applicable employment laws, regulations, and company policies.
• Actively listen and connect with team members at all levels, ensuring they feel safe, heard, and respected. 
• Conduct thorough, professional, and efficient investigations to gather critical facts, enabling sound and equitable decision-making.
• Independently manage and prioritize an investigation caseload, balancing proper documentation, comprehensive interviews, stakeholder communication, concise report writing, effective coaching, and timely resolution.
• Provide briefings and practical recommendations to leaders and key stakeholders.
• Leverage our case-management system to document findings, evidence, and investigation reports in a fact-based, concise, and timely manner.
• Capably navigate challenging and sensitive situations, ensuring all matters are handled with objectivity, consistency, and a commitment to fairness.
• Synthesize and analyze data, trends, and opportunities from various internal systems to facilitate proactive risk mitigation, early issue resolution, and improve organizational health.
• Partner effectively and collaboratively with business leaders and People Business Partners across the organization to implement systemic solutions and foster positive employee relations.
• Develop and deliver impactful employee relations training programs for team members and people leaders.
• Provide expert guidance, education, and coaching to people leaders on employee relations best practices and effective communication techniques.
• Manage complex ADA accommodations, engaging in interactive dialogues with team members, managers, and other stakeholders to determine appropriate courses of action based on nuanced considerations, including undue hardship and essential job functions.

YOU BRING TO PELOTON

• 5+ years of progressive HR experience, with a strong emphasis on employee relations, investigations, employment law, HR policy, and training and development. 
• Deep knowledge and practical experience interpreting and communicating employment policies, practices, and employment law and regulations with confidence.
• Demonstrated experience conducting investigatory interviews involving complex, sensitive, and confidential topics. 
• Exceptional mediation, deescalation, and conflict resolution skills that demonstrate active listening, flexibility, and effective communication.
• Acute attention to detail, coupled with effective prioritization and ownership.
• Proven ability to balance quality of work with meeting Service Level Agreements (SLAs) in a fast-paced environment.
• Strength in managing competing priorities simultaneously and focusing on the highest impact work. 
• Strong analytical and systems thinking, leveraging data-driven insights combined with sound decision-making to address complex challenges effectively.
• Ability to effectively convey complex information through clear and concise writing.
• Adept at working effectively across multiple functions and roles within a complex organization.
• Excellent communication and presentation skills that foster strong partnerships and collaboration across all management levels and functional areas (including HR, Legal business / function heads).
• Unwavering ability to handle highly confidential information with maturity, discretion and professionalism. 
• Experience handling ER matters with a diverse population, including both hourly and corporate employees is a plus.

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

• Medical, dental and vision insurance 
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave 
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

Base Salary Range

$168,750—$207,300 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: View email address on swooped.co .

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members, However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email View email address on swooped.co before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.