Shift Leader (Guest Service Representative / Crafter)

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!

Shift Leader assists with opening and closing duties, helps lead Guest Service and helps bridge the gap between frosting and Guest Services by crafting orders. You get to be a part of the joy that our guests experience whenever they enjoy our decorated cakes. In addition, we've crafted a place to work that's fun and rewarding for the creative side of you.

The Shift Leader fills in for the Manager and assists in opening and closing duties. The Shift Leader creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The SL does side work duties for the Crafting Department, some light cleaning and clerical duties. The SL assists in maintaining the crafting departments and keep it supplied, clean and running efficiently.

Responsibilities include introducing walk-in guests to the bakery and products using a Guest Tour, suggesting creative solutions to guests with walk-in orders, suggesting the purchase of add-ons and retail to make the product a complete experience, assisting phone-in guests with their orders, operating and balancing the POS with accuracy and efficiency, collecting email addresses from guests, having current and complete knowledge of current prices, products and promotions, keeping retail area clean, swept and neatly merchandised throughout the day, dusting all retail surfaces at least twice per week, including counter tops and POS stations, carrying out the duties the crafter & other departments assigns from time to time, coordinating the timing of all orders between Guest Services and Frosting departments, wrapping/boxing all frosted cakes for same-day/next-day orders, following Crafting Manual to put designs together, keeping a ready inventory of pre-made design pieces for walk-in and same-day orders, printing and verifying the delivery log, tracking crafting material inventory, making and fluffing bows, generating personalized message cards, keeping crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station.

Qualifications include possessing a strong sense of teamwork, ability to follow instructions, has integrity, takes initiative, works well under pressure, outgoing and friendly personality, attention to detail, multi-tasking ability, strong sales ability, strong sense of urgency, genuine care for others' needs, good organizational skills, well-developed fine-motor skills, good communication skills, strong sense of pride in work.

Perks and benefits include observing all major holidays, team building outings, employee discounts, we love to celebrate and bring joy to the community, you will get trained, not only on crafting beautiful, unique cakes, but on growing your career.

Compensation: $14.00 - $15.00 per hour