Customer Success Manager (Indiana)

CUSTOMER SUCCESS MANAGER (INDIANA BASED)

AI + GovTech | Travel Required (~40%) Salary Range: $75K–$90K Please note you must be based in Indiana for this role. HELP MODERNIZE INFRASTRUCTURE FOR THOUSANDS OF CITIES. At vialytics, we’re using AI to solve one of the biggest challenges in public infrastructure: road management. Our platform helps cities and municipalities identify, manage, and improve road conditions through AI-powered inspections and intuitive software workflows. Instead of relying on outdated manual processes, public works teams can make faster, smarter, data-driven decisions that directly improve infrastructure and public safety. Founded in Germany in 2018, vialytics has expanded rapidly across Europe, earned multiple industry awards, and recently raised a $10M Series A to accelerate international growth. Now we’re growing our U.S. team and looking for customer-focused, proactive team members who are excited to help cities succeed with transformative technology.

• This role requires approximately 40% regional travel (primarily driving) to
• visit customers onsite. A valid driver’s license and access to a vehicle are
• required.

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ABOUT THE ROLE

Our Customer Success team is focused on creating exceptional customer experiences, building long-term partnerships, and driving customer growth and retention. As a Customer Success Manager, you’ll guide new customers through implementation and onboarding while also managing a portfolio of customer relationships. You’ll serve as a trusted advisor to municipalities, helping them successfully adopt and maximize the value of our platform. This is a highly collaborative role with direct impact across customer experience, product feedback, retention, and growth. --------------------------------------------------------------------------------

WHAT YOU’LL DO

* Lead customers through a successful onboarding experience, including kickoff meetings, implementation planning, training, and ongoing support * Serve as the primary point of contact for assigned customer accounts and build strong, long-term relationships * Understand customer goals, challenges, and workflows to proactively support adoption and problem-solving * Partner closely with our Product team by communicating customer feedback and feature requests * Help improve and scale Customer Success processes as the company continues to grow * Identify expansion opportunities within existing accounts, including upsells and contract renewals/extensions * Support creation of customer-facing materials including training resources, webinars, QBR presentations, and informational communications * Track customer communications, onboarding progress, and account activity within our CRM * Contribute to team KPIs including retention, customer satisfaction, NPS, and onboarding success metrics --------------------------------------------------------------------------------

WHAT WE’RE LOOKING FOR

* 2–5+ years of experience in Customer Success, Account Management, or client-facing SaaS roles * Experience building or improving scalable customer processes within a SaaS environment * Strong relationship-building and communication skills, both written and verbal

• Experience collaborating cross-functionally with Product and internal teams
• Comfortable managing customer conversations related to renewals, contract

extensions, or commercial discussions

• Highly organized with strong project management abilities
• Empathetic, proactive, and customer-oriented mindset
• Excited by fast-paced startup environments and new challenges
• Commitment to delivering exceptional customer experiences
• Valid driver’s license

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WHY JOIN US?

* Work directly with cities and municipalities on technology that creates real public impact

• Join a fast-growing international startup backed by recent Series A funding
• Be part of a collaborative, mission-driven, and low-ego team
• Help shape customer success operations during an exciting stage of growth
• Work with innovative AI technology solving real-world infrastructure

challenges --------------------------------------------------------------------------------

BENEFITS & PERKS

• Remote-first work environment
• Competitive medical, dental, and vision insurance
• 18 vacation days + 8 sick days
• 12 weeks paid parental leave
• $1500 annual professional development budget, $35 monthly wellness budget

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COMPENSATION

Salary range: $75,000–$90,000 Compensation is determined based on experience, skills, location, and qualifications. -------------------------------------------------------------------------------- vialytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please be aware of phishing scams: vialytics never charges any fees for applications, resume reviews, interviews, or training processes. Official communication from our recruiting team will only come through:

• our recruiting platform Teamtailor,
• verified LinkedIn profiles of vialytics recruiters, or
• email addresses ending in @vialytics.de [ @vialytics.fr

[ or @vialytics.com ["