Surgery Scheduler 2 - Hybrid

Surgery Scheduler 2

The Department of Neurological Surgery is currently seeking a full-time Surgery Scheduler 2 to work hybrid in Miami.

The Surgery Scheduler 2 acts as liaison between patients, professional staff, and physicians by scheduling and coordinating all necessary functions for surgical and diagnostic procedures. Further, the Surgery Scheduler 2 acts as source of knowledge for scheduling staff and oversees their functions to ensure accurately and timely scheduling practices.

Core Job Functions

• Obtains pre-authorizations for procedures as required by insurance companies.
• Oversees, produces, and distributes all surgical and procedural schedules to physicians and departments.
• Collaborates with patients, families, staff, and providers within the office and the greater community to schedule surgeries, pre-op physicals, and testing.
• Coordinates with hospitals and vendors for special cases or circumstances.
• Identifies ways to streamline surgical scheduling process and provides suggestions to managing staff.
• Ensures that electronic systems and scheduling tools are up-to-date and operating smoothly, and immediately contacts appropriate personnel to resolve any issues.
• Ensures that documentation is complete to support accurate billing of surgical procedures.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Job Functions

• Post procedure into JMH Miracle System and/or UMH system.
• All consents with date of surgery should be posted in corresponding hospital in a timely manner.
• Schedule PAT appointment 3 to 4 days prior to surgery if pre-testing at JMH/UPAC.
• Give surgical package to Authorization Coordinator to obtain necessary authorizations.
• Check request list daily to ensure that all cases are cleared and dropped into the corresponding OR.
• Ensure signed consent and all necessary documentation if faxed to MMF/UPAC and sent to OR front desk.
• Confirm with Faculty surgical case order prior surgery date.
• Ensures that essential medical records for surgery are scanned into UChart (EPIC) prior to surgical date or shortly thereafter.
• Follow-up with patient and/or PCP for medical clearance.
• Help coordinate and facilitate pre-op clearance for patient with their PCP.
• Fax pre-op orders to PCP and follow-up with PCP office for results.
• Compile all required documentation to confirm medical clearance and have package signed off by RN/ARNP.
• Attend clinic with physician to facility scheduling patient for surgeries, if applicable.
• Coordinates direct admission with JMH/UMH.
• Leaves a detailed pending list for scheduled time off.
• Update surgeon's outlook and paper surgical calendar.
• Coordinates outpatient appointment visits, which include but are not limited to: scheduling post-op clinic visits and scheduling diagnostic testing accordingly.
• Maintain physician's clinical daily schedule.
• Complete mini registrations in UChart as needed, transfer patients to central registration office.
• Maintain constant communication with patient throughout the process of upcoming surgery and document in UCHART.
• Confirm with patient insurance status with the University. Advise patient if their insurance requires authorization. Single case negotiation on all non-contracted insurance, if applicable.
• Confirmed that all insurance is verified and require authorization is on file.
• Call and confirm appointments the business day prior to clinic.
• Verify all insurance and obtain authorization when require for all appointments schedule within 72hours prior appointment date.
• Ensure all documentation pertaining to surgery (i.e. Clearances, labs, EKGs, etc.) are scanned into UChart prior to the patient's first post-op visit.
• Provide coverage for absent co-workers as assigned by administration.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Education: High School diploma or equivalent required

Experience: Minimum 3 years of relevant experience required

Knowledge, Skills and Abilities:

• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.
• Ability to work independently and/or in a collaborative environment.
• Proficiency in computer software (i.e. Microsoft Office).

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.