VP, Partner Program Strategy & Operations

Job Description

Job Description

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. 

Job Description

The VP Partner Program Strategy & Operations and reports directly to the SVP of Global Channel and owns the strategic direction, execution, and performance of Nexthink's partner program. This role leads the restructuring and optimization of the GSI ecosystem as well as the broader channel program, establishing new partner tiers and benefits, driving partner revenue growth, managing partner health and relationships, and serving as the primary strategic partner to the SVP of Channel on all channel matters. Key responsibilities include:

• Partner Strategy & Architecture
  • Design partner segmentation, tiers, incentives, benefits, and differentiated programs for GSIs, SIs, resellers, and other partner types. 
  • Own the strategic vision and roadmap for the partner community 
  • Establish program KPIs, performance metrics, and accountability frameworks 
  • Develop program economics and ensure alignment with Nexthink's GTM objectives 
  • Evolve program offerings based on partner feedback, competitive dynamics, and business needs 
• Partner Enablement & Success
  • Design and oversee enablement programs (training, certification, solution architecture) 
  • Ensure partners have tools, resources, and support to win in their markets 
  • Manage partner feedback loops and drive continuous program improvement 
  • Lead partner community events, conferences, and executive forums 
  • Drive adoption of new benefits and incentive structures post-restructuring 
• Partner Operations
  • Establish processes, systems, rules of engagement, deal registration, and conflict-resolution mechanisms. 
  • Own partner-sourced bookings targets and revenue accountability 
  • Monitor pipeline, forecast, and performance metrics 
  • Develop incentive structures that drive desired behaviours  
  • Partner with revops and build dashboards around partner-sourced and partner-influenced pipeline, productivity, activation, certifications, and partner health. 
  • Diagnose what is working and what isn't.Report program health and investment allocation to SVP of Channel and leadership 
• Cross-Functional Collaboration & Execution
  • Partner with Sales leadership to align on partner strategy, territory management, and conflict resolution 
  • Collaborate with Marketing on co-marketing, campaigns, and partner enablement 
  • Work with Finance on partner economics, commission structures, and budget allocation 
  • Coordinate with Product and Services teams on partner feedback and requirements 
  • Lead internal alignment on partner program decisions and strategy 
• Program Transformation, Management & Governance
  • Lead the rollout of the new operating model across regions, including change management, governance, and field adoption. 
  • Own partner program budget, resource allocation, and cost management 
  • Build and lead partner program team (direct reports and cross-functional partners) 
  • Establish governance processes for ongoing partner tier management 
  • Maintain partner program documentation, contracts, and compliance 

Qualifications

• 10+ years in channel management, partner programs, or strategic alliances 
• Proven track record building and scaling GSI/SI partner programs at enterprise software companies 
• Demonstrated experience leading transformational partner program initiatives 
• Strong vendor management and relationship building skills 
• Excellent negotiation, conflict resolution, and influence capabilities 
• Deep understanding of Partner business models and go-to-market strategies 
• Executive presence and ability to communicate across organizational levels 
• Strong analytical and business acumen 

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.