Bilingual Insurance Customer Service Representative

Job Description

Job Description

The team at GEICO Bayside is seeking a Mandarin, Cantonese, Korean, or Spanish Bilingual Insurance Customer Service Representative to support our growing client base and deliver outstanding service. GEICO Bayside is managed by the same team that manages GEICO Commack in Commack, NY. Founded in 2017, GEICO Commack quickly became the #1 GEICO Local Office in the USA.

This role is ideal for someone who is professional, detail-oriented, and committed to building strong customer relationships.

As a key member of our service team, you will assist policyholders with account updates, billing questions, coverage changes, and general policy support. You will confidently communicate in both English and Mandarin, Cantonese, Korean, or Spanish to ensure every client receives clear, accurate, and personalized assistance.

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Profit Sharing

Comfortable Work Environment

Team Outings

Commissions/Bonus

Responsibilities

Answering inbound client calls in a professional and timely manner

Handling billing questions and processing payments

Conducting policy reviews to ensure accurate coverage

Building and maintaining strong client relationships

Providing exceptional customer support and service

Requirements

Fluent in Mandarin, Cantonese, Korean, or Spanish and English

Prior customer service experience preferred in a client-facing environment

Strong desire to help and guide clients

Excellent communication and interpersonal skills

Solid computer skills with the ability to navigate multiple systems