Call Center Representative

About Us OrthoSynetics is a national healthcare services company headquartered in Metairie, LA. OrthoSynetics supports 300+ orthodontic and pediatric dental practices in the United States with a focus on improving revenue growth and profitability. Services provided are revenue cycle management, marketing, human resources, purchasing, consulting, real estate services, accounts payable, accounts payable, accounts receivable, and collections. Mission Statement We believe practice success happens when every part works together. That's why we focus on helping our clients grow, collect, and save while ensuring a frictionless patient experience. Duties and Responsibilities Available to make outbound and receive inbound calls Maintain the following goals: Abandon Rate - 5% or less Pause Time - 5% or less After Call Time - 15% or less Ability to solve practical problems with customers and deal with a variety of personalities leaving the customer feeling that they were assisted in a professional and fair manner Ability to read, analyze, and interpret billing statements, financial screens, and patient collection reports Ability to respond to common inquiries or complaints from customers Ability to prepare clear and concise written materials to customers Ability to effectively present information to supervisors and accounts managers Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule formats Benefits: Medical, Dental, and Vision Insurance 401k Short term disability and critical illness For Corporate employees: paid parking $20k complimentary life insurance policy Job Requirements/ Qualifications 2-4 years or related experience Fluency in Spanish is preferred Clear speech and pleasant telephone demeanor Excellent oral and written communication skills Exceptional organizational skills and the ability to prioritize tasks and remain calm under pressure Intermediate computer skills utilizing Microsoft Office Outlook, Word, and Excel Education and/or Licenses and Certifications High school diploma or its equivalent We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law. #J-18808-Ljbffr