Sales Coordinator

Sales Coordinator

In this role, you will support customer inquiries, maintain accurate data, and collaborate efficiently with other corporate and manufacturing functions. Working closely together with the sales team to deliver an excellent customer experience to our internal and external customers.

How you will make an impact:

• Maintain accurate customer master data in ERP and CRM systems (including pricing, bonuses, shipping details, and invoice settings)
• Monitor and update pricing, terms, conditions, sales agent details, and commission data
• Assist the sales team with planning, forecasting, reporting, and preparation for customer visits
• Prepare strategic and operational reports, including statistics and sales performance analysis
• Manage rebates and commission processes in coordination with Accounting
• Create credit and debit notes
• Act as an interface between customers and internal functions (SCM, Accounting, Quality)
• Validate non-standard orders for accuracy and compliance
• Provide support for customer demand prioritization when capacity is limited
• Support escalations related to missing payments and special payment processes
• Support handling of quality complaints
• Communicate with customers and prospects via phone and email
• Record and maintain leads in Salesforce
• Manage requests for samples, pre-series materials, and physical marketing material
• Assist with the quotation process and prepare and send offers to customers
• Ensure alignment of operational requirements with customers and internal stakeholders
• Support contract preparation and review to ensure compliance with applicable regulations
• Manage customer inquiries by obtaining relevant information or directing requests to appropriate stakeholders

What you bring to the role:

• HS Diploma/GED
• 3+ years of Customer Service and or Sales Support experience
• Knowledge with SAP, CRM, and MS Office (Excel, PowerPoint, Outlook, Teams)
• Ability to work in a team and deal with conflicts
• Ability to learn our industries, markets, products, and materials
• We are seeking a customer-focused professional who demonstrates strong judgment, ownership, and problem-solving capabilities

Additional ways to stand out:

• Bachelor's degree
• 5+ years of customer service and or sales support
• Experience with ERP SAP
• Consistently seeks to understand customer needs and anticipates potential challenges before they escalate.

Additional information:

The perks: Immediate Benefits, Paid Time Off, Employee Discounts, Annual Bonus, Employer 401(k) Match, and more benefits that come with working for a global industry leader!

EEO-Statement: Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to View email address on click.appcast.io or contact US Recruiting at View phone number on click.appcast.io. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.

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