Office Manager

Job Description Job Description Office Manager / Practice Administrator Eastside Modern Dentistry — Issaquah, WA About Us Eastside Modern Dentistry is a growing, modern dental practice focused on exceptional patient experience, strong systems, accountability, and high-quality clinical care. We are building a high-performance office culture and are looking for a strong operational leader who wants to grow with the practice long term. This is not a basic front desk position. We are looking for someone who can take ownership of daily operations, lead the administrative team, improve systems, protect the schedule, and help drive practice growth while maintaining an excellent patient experience. Position Overview The Office Manager / Practice Administrator will oversee day-to-day front office operations and help lead the practice toward continued growth and operational excellence. The ideal candidate is: punctual, team player, proactive, highly organized, accountable, confident leading people, calm under pressure, metrics-driven, and solution-oriented. Responsibilities Leadership & Operations, Lead and support front office, Maintain accountability and professionalism throughout the office, Help create efficient systems and workflows, Conduct daily huddles and assist with team communication, Improve operational efficiency and patient flow, Support a positive, growth-oriented office culture, Scheduling & Production, Protect and optimize the doctor and hygiene schedules, Minimize cancellations and open chair time, Monitor schedule efficiency and daily production goals, Improve patient retention and reactivation, Patient Experience, Ensure exceptional patient communication and service, Help patients understand treatment and financial options, Resolve patient concerns professionally and efficiently, Support a high-end patient experience from first call through treatment completion, Financial & Administrative, Monitor collections and accounts receivable, Assist with insurance coordination and billing oversight, Track office KPIs and performance metrics, Help drive treatment acceptance and same-day opportunities Qualifications Previous dental office management, treatment coordination, or healthcare leadership experience preferred Strong leadership and communication skills Ability to multitask and stay organized in a fast-paced environment Strong understanding of scheduling, collections, and patient communication Experience with Eaglesoft preferred Growth mindset and ownership mentality required Compensation & Benefits Competitive hourly pay based on experience Performance-based bonus opportunities 4-5 day work week If you are motivated, organized, patient-focused, and excited about helping build a strong long-term practice, we’d love to hear from you. Company Description Eastside Modern Dentistry is a modern, fast-growing dental practice in Issaquah, WA focused on delivering high-quality care and an exceptional patient experience. We are building a strong, growth-oriented team culture centered around professionalism, accountability, efficiency, and patient-centered service. Our office combines advanced technology, modern systems, and a supportive work environment to create a positive experience for both patients and team members. We are looking for motivated individuals who take initiative, value teamwork, and want to grow with a high-performing practice long term. Company Description Eastside Modern Dentistry is a modern, fast-growing dental practice in Issaquah, WA focused on delivering high-quality care and an exceptional patient experience. We are building a strong, growth-oriented team culture centered around professionalism, accountability, efficiency, and patient-centered service.\r\n\r\nOur office combines advanced technology, modern systems, and a supportive work environment to create a positive experience for both patients and team members. We are looking for motivated individuals who take initiative, value teamwork, and want to grow with a high-performing practice long term.