Partner Solutions Engineer - CCaaS

Partner Specialist Solutions Engineering

The Partner Specialist Solutions Engineering team serves as the technical backbone for our CCaaS ecosystem, dedicated to empowering partners with the expertise needed to design and deploy world-class contact center environments. As Cisco accelerates its SaaS transformation, our team acts as a vital bridge, ensuring that our cloud-native solutions are seamlessly integrated and optimized for long-term customer success. We pride ourselves on a collaborative, expert-driven culture where collective problem-solving fuels innovation across every partner engagement. Above all, we are energized by the limitless potential of AI-powered customer engagement, and we are committed to helping our partners harness these intelligent tools to redefine the future of the modern experience.

Accelerate revenue growth by serving as the primary technical authority for our CCaaS partner ecosystem, ensuring they have the expertise required to close complex enterprise deals. Empower partners through comprehensive technical enablement programs that transform them into self-sufficient advocates for our cloud contact center solutions. Design sophisticated, scalable architectural frameworks that address unique customer pain points and demonstrate the tangible value of our integrated technology stack. Influence future product roadmaps by aggregating critical field feedback, ensuring our engineering teams prioritize features that maintain our competitive edge in the market. Champion a collaborative culture that bridges the gap between partner strategy and technical execution to drive long-term customer success and sustainable business expansion.

Minimum Qualifications

Minimum of eight years of professional experience in Pre-Sales Engineering or Consulting within the software, cloud, or AI sectors.

Minimum of five years of technical experience across contact center technologies, including Enterprise Networking, Data Center, Security, or Collaboration.

Demonstrated proficiency in CCaaS, CPaaS, and AI-powered customer experience architectures.

Current industry-recognized certification in Collaboration (e.g., CCIE Collaboration).

Preferred Qualifications

Demonstrated expertise as a subject matter expert in cross-functional forums, with a proven track record of providing strategic guidance on complex technical initiatives.

Exceptional ability to distill intricate concepts into compelling presentations for diverse audiences, ranging from executive stakeholders to technical engineering teams.

Advanced experience integrating complex technology ecosystems including CRM platforms, vertical/industry-specific applications, and emerging AI interoperability frameworks (e.g., MCP, A2A) to streamline data workflows and enable seamless cross-platform intelligence.

Proven aptitude for fostering cross-departmental synergy, with a history of mentoring junior team members and driving consensus in high-stakes project environments.

Strong capacity for data-driven decision-making, utilizing advanced analytical tools to identify market trends and implement process improvements that directly impact bottom-line efficiency.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to Applicants Applying to Work in the U.S. and/or Canada:

The starting salary range posted for this position is $209,100.00 to $275,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$229,000.00 - $344,700.00

Non-Metro New York state & Washington state:

$218,600.00 - $329,000.00

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.