Veterinary Receptionist

Job Description

Job Description

Description

Veterinary Receptionist (Client Care Representative)
Animal Emergency & Specialty Center of Knoxville | Knoxville, Tennessee

Are you passionate about helping pets and the people who love them? Do you thrive in a fast-paced environment where compassion, communication, and teamwork make a real difference every day?

At Animal Emergency & Specialty Center of Knoxville , we're seeking an experienced Veterinary Receptionist / Client Care Representative who is dedicated to providing exceptional client service and wants to build a long-term career in veterinary medicine. As the first point of contact for pet owners during some of their most stressful moments, you'll play a vital role in creating a supportive, welcoming experience while helping our medical team deliver outstanding patient care.

If you're a compassionate professional who enjoys helping both people and pets and is looking for a workplace where your contributions truly matter, we'd love to meet you.

Some of the responsibilities you will own in this role:

• • Welcome clients and patients with empathy, professionalism, and compassion 
  • Manage patient check-ins and check-outs efficiently 
  • Answer questions and address client concerns promptly 
  • Provide updates and facilitate communication between clients and veterinary staff 
  • Deliver exceptional customer service during emergency and specialty visits 
• • Process payments, invoices, and point-of-sale transactions accurately 
  • Maintain financial records and documentation 
  • Assist with appointment scheduling and specialty referrals 
  • Prepare and maintain accurate medical records 
  • Ensure confidentiality of client and patient information 
• • Explain treatment plans, discharge instructions, and follow-up recommendations 
  • Educate clients regarding medications, preventive care, and ongoing treatment needs 
  • Support clients through emotionally challenging situations with empathy and professionalism 
  • Escalate concerns appropriately when needed 
• • Coordinate with veterinarians, technicians, and support staff to ensure seamless patient care 
  • Assist with communication during emergency situations 
  • Help maintain an organized, efficient, and welcoming reception area

Schedule:

• Primarily weekday day shifts 
• One weekend shift per week required 
• Holiday availability may be required 
• Flexibility with scheduling preferred

Preferred Qualifications

• At least 1 year of veterinary client service or veterinary receptionist experience
• Emergency, specialty, or urgent care veterinary experience is a plus 
• Strong customer service background with a proven ability to manage challenging situations professionally 

• Excellent communication and interpersonal skills 
• Strong organizational and multitasking abilities 
• Attention to detail and accuracy 
• Experience with point-of-sale systems and financial transactions 
• Ability to remain calm and compassionate in a fast-paced emergency environment 
• Comfortable working independently and collaboratively within a team 

• High school diploma or equivalent required 
• Associate degree or higher is a plus 

• Passion for helping pets and their families 
• Positive attitude and team-oriented mindset 
• Dependable, professional, and adaptable 
• Interested in building a long-term career within veterinary medicine

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development 

At Animal Emergency & Specialty Center of Knoxville, we know that exceptional veterinary medicine begins with exceptional people. Every interaction matters, and our Client Care Representatives are a critical part of supporting pets, families, and our medical team.

If you're looking for more than just a job and want to join a hospital where you can grow, make a difference, and build a rewarding long-term career, we encourage you to apply today.

Apply now and become part of a team dedicated to providing outstanding emergency and specialty veterinary care in Knoxville, Tennessee.