Hotel Front Desk Agent / Night Auditor

Hotel Front Desk Agent / Night Auditor

Houston, TX Champions Club Texas Hotel Night Auditor DEPARTMENT : Guest Service REPORTS TO : General Manager FLSA STATUS: Non-Exempt, Part-time COMPENSATION: $14-$18 an hour

As a major player in the gaming and hospitality industries across California, Florida, and now Texas, we're expanding our reach in the Texas market with a mission to redefine the entertainment landscape. Driven by innovation and corporate excellence, our team thrives on curiosity, strategic vision, and a commitment to integrity, quality, and good judgment. Company culture at Champions is of the utmost importance to us. We seek individuals who view the world through a lens of unlimited possibilities, and who value people above everything else.

About The Role

The Hotel Night Auditor is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.

Responsibilities

• Greet and register guests while providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
• Act as the sole guest service representative and manager on duty during night time hours
• Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards
• Coordinate with other departments to ensure quality service is provided to all guests
• Run audit reports/journals
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
• Record guest comments or complaints, referring customers to managers as necessary
• Assist security in emergency situations
• Maintain confidentiality of proprietary information and protect company assets
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
• Other duties as required by management

Skills And Qualifications

• High school diploma or equivalent
• Must be 18 years or older
• One year of experience in a hotel as front desk representative
• Ability to comprehend and operate all relevant aspects of the front desk computer system
• Knowledge of all rates packages and special promotions, familiar with all in house groups and be aware of closed out and restricted dates
• Answer and route phone calls and take guest messages with accuracy
• Guest service oriented, ability to multitask, detail oriented, and excellent organizational skills is required
• Ability to access and accurately input information into computer system
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key
• Effective verbal and written communication skills
• Work varied shifts, to include weekends and holiday
• Ability to adhere to all company policies and the code of conduct
• Exemplary time and resource management including good attendance
• Ability to maintain peak performance during high stress situations

Physical Requirements

• Professional appearance and good hygiene
• Stand or remain in a stationary position for lengthy periods of time without interruption, including standing for a majority of the shift
• Walk or move to accomplish tasks from one workstation to another
• Use hands to feel objects to perceive attributes of these objects, such as size, shape, or texture by touching with skin, particularly that of fingertips and ability to apply pressure to an object with the fingers and palmExpress or exchange ideas by means of the spoken word to convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
• Perceive the nature of sounds at normal speaking levels with or without correction or aids and ability to receive detailed information through oral communication, and to make the discriminations in sound
• Engage in repetitive motion and substantial movements (motions) of the wrists, hands, and/or fingers
• Reach with hands and/or arms in any direction
• Frequency to kneel, stoop or position oneself appropriately
• Visual acuity to determine the accuracy and thoroughness to make general observations. Ability to decipher and distinguish between colors and numbers by looking with or without vision aids
• Close and distance vision and an ability to read all forms of material with or without vision aids
• Frequently lifts/carries/moves up to 30 lbs. Occasionally lifts/carries/moves up to 50 lbs
• Use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills

Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The company reserves the right to modify or supplement the activities, duties or responsibilities, and other content herein, as determined in its sole discretion based on business and operational considerations, at any time, and with or without notice.

Champions Club provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Champions Club complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Champions Club expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Champions Club's employees to perform their job duties may result in discipline up to and including discharge.

Champions is a proud equal opportunity employer and all employees and qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.