Service Greeter

Job Description

Job Description

Job Opportunity: Service Greeter 

Location: Dealership - Ontario, CA
Department: Service
Employment Type: Full-Time and/or Part-Time
Compensation: $17.00–$19.00 per hour (non-exempt, hourly; based on experience and qualifications)
Company: Optima Dealer Services, Inc.

About Optima Dealer Services, Inc.

Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory compliance, and maintaining a respectful, safe, and inclusive workplace.

Position Overview

As a Service Greeter, you serve as the first point of contact for guests arriving at the service drive. You play a vital role in setting the tone for the guest experience by providing a warm welcome, supporting efficient check-in processes, and assisting the service team in delivering a seamless and positive visit.

Why Join Us?

• Front-Line Engagement: Be the face of the dealership and make an immediate, positive impact on guest satisfaction

• Energetic Environment: Enjoy a fast-paced, engaging role where no two days are the same

• Pathways to Growth: Opportunities to advance into service advisor, guest experience, or operations roles

• Automotive Exposure: Work in a luxury dealership environment with late-model vehicles

• Employee-Centered Workplace: We comply with all applicable California labor laws, including fair pay practices, rest and meal periods, overtime eligibility, and workplace safety requirements

Essential Duties and Responsibilities

• Guest Welcome: Greet each guest promptly and professionally upon arrival, ensuring they feel acknowledged and valued

• Guest Direction: Escort guests to the appropriate service advisor or team member and respond to general, non-technical questions

• Service Intake Support: Assist with service check-in processes, verify required documentation, and help maintain an orderly service drive flow

• Area Maintenance: Maintain a clean, organized, and welcoming service drive and customer waiting areas

• Team Collaboration: Work closely with service advisors, technicians, porters, and management to support efficient daily operations

• Safety & Compliance: Follow dealership procedures and applicable Cal/OSHA safety guidelines while working in active service areas

• Perform other job-related duties consistent with the Service Greeter role, as assigned by management

RequirementsDriving Assignments Only

• Valid California driver’s license and acceptable driving record

• Ability to safely operate automatic vehicles (manual transmission preferred but not required)

• Driving duties are assigned based on role level and operational needs

General Qualifications

• Strong attention to detail and time management skills

• Ability to follow instructions and work independently or as part of a team

• Reliable attendance and punctuality

Physical Requirements

• Ability to stand and walk for extended periods

• Ability to lift up to 25 pounds

• Ability to perform repetitive motions associated with vehicle movement and lot duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law.

Compensation & Benefits

• Competitive hourly pay within the stated range

• Paid sick leave in accordance with California law

• Health benefits eligibility (based on employment status and hours worked)

• Vacation benefits for eligible full-time employees

• Training and advancement opportunities

How to Apply

If you are interested in joining a professional, safety-focused team supporting luxury automotive dealerships, we encourage you to apply today.

Equal Employment Opportunity Statement

Optima Dealer Services, Inc. is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws, including the California Fair Employment and Housing Act (FEHA). Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, national origin, ancestry, veteran status, or any other protected characteristic.