Patient Concierge

Job Description

Job Description

About Us

At Advanced Aesthetics Plastic Surgery Center, our dedicated team of physician assistants, nurses, and support staff play an essential role in delivering exceptional patient care. Passionate about helping individuals achieve their desired results, they work closely with each patient to provide guidance, education, and support at every stage of the journey from the initial consultation and preparation to post-treatment follow-up and recovery. With a focus on compassion, communication, and attention to detail, our team ensures that every patient feels comfortable, informed, and cared for throughout the entire process, making the experience as smooth and stress-free as possible

To learn more about our practice, services, and patient care philosophy, we invite you to visit our website using the following link:

Position Summary

We are seeking a full time motivated and skilled Patient Concierge to join our team. As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and checking in patients, managing appointment scheduling, handling phone inquiries, and maintaining patient records. You will assist with pre- and post-surgery patient care by offering guidance, addressing concerns, and ensuring a smooth, welcoming experience throughout their visit. Additionally, you will collaborate with the clinical and administrative teams to ensure efficient clinic operations and a positive patient experience.

Key Responsibilities   of this role include, but are not limited to :

• Patient Reception & Greeting: Greet patients warmly, ensuring comfort and directing them to the appropriate area for check-in.
• Scheduling Appointments: Manage and confirm patient appointments, handle rescheduling, and maintain the clinic’s calendar for consultations and treatments.
• Patient Intake & Documentation: Collect and accurately input patient information, ensuring all necessary forms are completed and signed.
• Phone & Email Management: Screen calls, provide service information, answer inquiries, and respond to emails professionally.
• Billing & Payment Processing: Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.
• Patient Communication: Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.
• Maintaining Office Organization: Ensure the front desk area is clean, organized, and stocked with supplies, while managing patient flow for efficiency.
• Collaboration: Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.
• Handling Confidential Information: Maintain HIPAA compliance and confidentiality when managing patient records and personal information.
• General Administrative Support: Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.
• Promoting Services: Be knowledgeable about services, products, and promotions, and guide patients to the appropriate staff for additional information.