Parts Account Manager

Position Summary:
The Parts Account Manager is responsible for developing and managing customer relationships to grow parts sales for the dealership. This role requires a proactive approach to building the business, including identifying and developing new customers through cold calling, job site visits, and regular territory stops. The individual in this position will play a key role in shaping and developing the outside parts sales function while supporting existing accounts and expanding the dealership’s parts presence in the market.

• Develop and manage relationships with contractors, fleet operators, municipalities, and other equipment owners within an assigned territory.
• Prospect for new business through cold calls, job site visits, and regular territory stops.
• Identify parts opportunities within customer fleets and recommend parts and maintenance solutions.
• Provide quotations, product information, and parts support to help customers keep equipment running.
• Promote parts programs, seasonal offerings, and preventative maintenance solutions.
• Coordinate with the parts department to ensure accurate order processing and timely fulfillment.
• Follow up on quotes and orders to ensure customer satisfaction and capture additional opportunities.
• Maintain accurate customer and activity records within the dealership CRM/ERP system.
• Provide support at the parts counter during busy periods or when additional coverage is needed.
• Assist with parts deliveries, inventory, and other departmental needs as required.

• Knowledge of construction or compact equipment parts and applications preferred.
• Ability to develop new business and grow a territory through proactive outreach.
• Comfortable with cold calling and building relationships with new customers.
• Strong communication, organization, and problem-solving skills.
• Proficiency with dealership business systems, CRM, and standard office software.

• Ability to travel regularly within the assigned territory.
• Ability to stand, walk, and work in shop, yard, and job site environments.
• Standing or sitting for extended periods of time
• Ability to work extended hours
• Ability to lift up to 75 lbs.
• Must pass a pre-employment background study.

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and retirement plan options.
• Ongoing professional development and manufacturer training opportunities