Customer Graphics Administrator I

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We are global, we are impacting the lives of millions every day, we are making a difference!

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by . Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.

Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit

This position is an onsite position and is not currently offered remotely.

This role is the liaison and primary graphics contact/consultant for assigned accounts with external customers and Amcor personnel. Coordinates efficient job order information for assigned accounts through the graphics development process to meet customer expectations. This position requires management support and supervision to handle low to intermediate issues. The individual uses basic technical knowledge, communication skills, problem solving, decision-making and project management skills to provide an exceptional experience for our customers.

WHAT YOU GET TO DO

Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization. Seek learning opportunities and critical experiences to broaden understanding of standard work and best practices.

Basic understanding regarding Amcor customers and products, external contracting business, and order management. Coordinates with the customer and communicates schedule milestones that are achievable based on plant capabilities.

Participates in continuous improvement projects and initiatives related to internal or external customers to continuously improve. Participate in Problem Solving sessions to identify root cause and corrective actions.

Accountable for system data accuracy, integrity, and completeness within order/item management and internal specification maintenance system. Assists with data governance opportunites. Assist projects to support continued accuracy, integrity, and completeness. Participate in escalation process for managing customer requirements.

Build customer loyalty through positive customer engagement and service excellence using conversations about needs and expectations; project timing, product offerings, quality, and pricing.

Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.

Act as the back-up for designated team members. Maintain the same level of service excellence as provided to your core customers.

Facilitates all Pre & Post Production meetings for assigned accounts in coordination with all related data and manufacturing groups.

Attends all new press approvals with support of Print Services and/or a Graphics Administrator III, where customer visits are required to facilitate an acceptable proof to press match; these may occur during non-business hours.

Completes a quality review on products prior to their shipment to customers to verify customer expectations.

Coordinate, document and communicate all brand master information, spot and brand color intent to the necessary internal and external customers.

Must have a good knowledge of the manufacturing, printing and packaging processes for manufacturing related to your client base.

WHAT WE VALUE

• Must have a good knowledge of the manufacturing, printing and packaging processes.
• Outstanding customer service and communications skills, both oral and written, to successfully interact with customers, vendors, outside graphics agencies, and Amcor personnel.
• Strong administrative and organizational skills to handle a large volume workflow and determine and/or respond to appropriate priorities.
• Basic working knowledge of MS-Excel, MS-Word, and MS-Outlook.
• Ability to work in multi-task, multi-priority, high volume, and high velocity environment, with limited supervision and direction.
• Exhibited conscientious attention to detail, through successful work in similar environments.
• Must have a pleasant personality, professional appearance, tact, and the ability to effectively communicate.
• Knowledge of Macintosh computers, Adobe Photoshop/Illustrator/CS is an advantage.
• Able and willing to work over-time on planned or short-notice, and in some periods, significant and on-going, to complete given projects, or to respond to surges, seasonal or otherwise, in business volume.

WHAT WE WANT FROM YOU

Education - Bachelor's Degree preferred but not required , emphasis on graphic communication or equivalent work experience preferred

Experience in a print manufacturing and/or graphic communication environment preferred.

Knowledge of MS-Excel, MS-Word, MS-Outlook, Adobe Photoshop/Illustrator/CS is an advantage.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on us.edajobs.com and let us know the nature of your request and your contact information.

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