Remote Call Center Supervisor

Managing the performance and workflow of a team, the full-time Remote Call Center Supervisor will oversee EBO Customer Service Representatives, handle escalated issues, ensure compliance, and provide coaching and training in a fully remote environment. Key responsibilities Monitor and manage performance, activity, and quality of assigned EBO Representatives Coach and train team members while managing scheduling and workflow to optimize results Handle escalated patient and client issues, ensuring compliance with policies and protocols Required qualifications 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service environment Knowledge of medical terminology, patient billing, and healthcare insurance Experience in performance management, coaching, and handling personnel issues Proficiency in MS Office applications and ability to manage data entry accurately Strong organizational skills and ability to work in a fast-paced environment