Community Hospital Registration Associate - Revenue Cycle Patient Access

Community Hospital Registration Associate

Invest in Your Future and Theirs: Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology.

Location: US:PA:Lancaster Work Type: Full Time FTE: 1.00 Shift: Day Hours: 6:30-3:00p Day shift OP Every 3rd weekend

The Community Hospital Registration Associate advances the revenue cycle process for services rendered within a community hospital setting, both inpatient and outpatient. The incumbent is responsible for securing all information required to accurately complete the patient pre-registration and/or registration. This includes converting the correct visit within the billing system, verifying insurance and benefit eligibility, and reviewing regulatory requirements for admissions, observations, surgical day care visits, ED visits and outpatient services performed in a hospital setting.

Registration Associates with Lancaster Medical Center are responsible for registering patients in different departments across the hospital including the Emergency Department, Surgery, Endoscopy, Radiology and the Laboratory. Our objective is to ensure that all staff members receive training across every department. Patient Access professionals hold the honor of being the initial point of contact for patients when they arrive at the hospital. With this responsibility comes the opportunity to deliver exceptional customer service within a clinical setting. It's immensely fulfilling to treat patients with respect, dignity, and kindness, especially when they are most vulnerable. Our team takes great pride in providing empathy and caring for patients in the registration process. Growth opportunities such as continuing your education or transferring to other career fields within Penn State Health are just some of the ways in which you'll be supported as an employee!

Minimum Qualifications:

• High school diploma or equivalent
• Six months minimum in a position in a customer service setting required

Preferred Qualifications:

• Medical terminology and Revenue Cycle experience preferred
• Medical health insurance knowledge preferred
• Medical billing and coding preferred

Why Penn State Health?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

Penn State Health Corporation offers numerous opportunities for professional development and career growth.

You take care of them. We'll take care of you. State-of-the-art equipment, endless learning, and a culture of excellence that's Penn State Health. But what makes our healthcare award-winning? That's all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.