Service Technician

Service Technician Opportunity at WONDER Windows Showers & Baths

Join an award-winning team at WONDER, a leader in home improvement since 1962. Recognized as one of Rochester's top 100 companies and a 2025 top workplace, we take pride in our strong reputation, commitment to excellence, and a workplace culture that fosters success. We are looking for service technicians to play a crucial role in ensuring the satisfaction of our customers by providing exceptional repair, maintenance, and installation services for windows and doors. This position requires technical expertise, attention to detail, and a customer-centric approach will contribute to the overall success of our company.

Duties and Responsibilities

• Represent and instill the company's core values
• Service and Repair: Perform on-site diagnostics, repairs, and maintenance for various types of windows and doors, including vinyl, wood, aluminum, and fiberglass. Identify issues and implement effective solutions to ensure optimal functionality and appearance.
• Installation Assistance: Assist the installation team when needed, ensuring that new windows and doors are installed accurately and efficiently. Collaborate with installation crews to ensure a seamless process.
• Troubleshooting: Investigate and resolve technical issues reported by customers. Use problem-solving skills to identify root causes and implement corrective measures to prevent recurring problems.
• Customer Interaction: Interact with customers in a professional and friendly manner. Address their questions, concerns, and requests, providing clear explanations of the work performed and any necessary follow-up steps.
• Quality Control: Perform thorough quality checks on completed repairs and installations to ensure they meet company standards and customer expectations. Ensure all work is completed accurately and efficiently.
• Documentation: Maintain accurate records of services provided, parts used, and time spent on each job. Complete service reports and documentation in a timely manner.
• Product Knowledge: Stay up to date with the latest industry trends, product developments, and best practices in window and door installation and repair. Continuously enhance your technical skills and knowledge.
• Safety Compliance: Adhere to safety protocols and guidelines while performing all tasks. Ensure that proper safety measures are followed to prevent accidents and ensure a secure work environment.
• Team Collaboration: Collaborate effectively with colleagues, including sales teams, project managers, and fellow technicians. Maintain open communication channels to ensure a coordinated approach to customer satisfaction.

What We Are Looking For

• Exceptional customer service and communication skills
• Strong problem-solving and decision-making abilities
• Detail-oriented with a focus on quality control
• Ability to work independently and in a team environment
• Strong knowledge of window and door installation techniques, materials, and industry best practices
• Excellent listening and negotiation skills
• Excellent verbal and written communications skills
• Promote collaborative work environments with other internal support departments
• Physical ability to lift heavy objects, climb ladders, and perform tasks requiring manual dexterity
• Embrace technology
• Must have a valid driver's license

Benefits & Incentives

• Excellent health benefits and matching 401k retirement plan.
• Vacation, sick, and holiday pay.
• Company-supplied tools and equipment
• Family-owned with low turn-over rate.
• Friendly and collaborative team environment.
• Opportunity for advancement.
• Company vehicle and hand tools

Compensation

• $25.00-$35.00 per hour based on experience

Schedule

• 8-hour shifts | Monday to Friday
• Occasional Saturday mornings (as needed for OT or coverage)
• Year-round, full-time work

Work Location

On the road