Retail Service Specialist

Job Summary Retail Service Specialist Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. In locations providing DMV license services, processes transactions and resolves routine problems. Provides high level of customer service according to Club's Quality Assurance Standards. Job Duties Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. In locations providing DMV license services, processes transactions and resolves routine problems. Provides high level of customer service according to Club's Quality Assurance Standards. In states offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures. Prepares TripTiks®, provides maps, tour books and other travel-related materials. Assists members with hotel and/or car reservations. Promotes and sells AAA memberships. Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature. Processes insurance payments and offers automatic renewal. Issues passport photos and IDP’s. Processes Travel Money product transactions; provides merchandise and attraction ticket sales. Balances and reconciles cash drawer; prepares daily deposits. Performs notary services in accordance with the National Notary Association and Club procedures. Identifies cross-sell opportunities based on members’ product needs and service. Qualifications High School GED Required. 1-3 years Branch Specialist 1 and/or 2 or related experience Required. Basic computer literacy and data input skills. Ability to operate basic office equipment and perform basic accounting duties. Ability to work quickly and handle multiple tasks or assignments on a daily basis. Prior experience using State DMV licensing system. As required, obtains and maintains valid notary license. Notary Public – National Notary Association within 1 Year Preferred. Travel Requirements: Occasional travel to off-site business meetings or conferences (5% proficiency). Benefits Health coverage for medical, dental, vision. 401(k) saving plans with company match. Tuition assistance. Floating holidays and PTO for community volunteer programs. Paid parental leave. Wellness programs. Employee discounts (membership, insurance, travel, entertainment, services and more!). Equal Employment Opportunity AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. #J-18808-Ljbffr ECAAA AAA East Central