Supply Chain Operations Specialist IV - Mt. Juliet, TN

Supply Chain Operations Specialist IV - Mt. Juliet, TN

YOUR ROLE

Are you known for exceptional expertise in supply chain operations? Are you passionate about leading and sharing your knowledge with others? If so, we have an opportunity that would allow you to provide a leadership role and contribute to delivering superior supply chain services.

WHAT ARE YOU GOING TO DO?

Prioritize and assign work and provide work direction. Work with supervisors and trainers to ensure staff are trained, provide assistance and feedback, and complete appropriate forms or documents when required. Assist with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements. Address sensitive, escalated internal or external customer questions and concerns regarding order shipments, status, or other needs. Run, analyze, and summarize more complex operational reports and details; present information to co‑workers or supervisors as needed. Communicate with internal and external customers, carriers and providers on a variety of issues, problem resolution, and other operational needs; assist others on specialized to sensitive needs. Ensure compliance with company policies and procedures and a safe and effective work environment; assist others with understanding operational items. Develop critical relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs.

WHAT ARE WE LOOKING FOR?

Preferred Education and Experience Associates Degree, or equivalent combination of work experience. Five years of specialized logistics or related operations support experience. Working knowledge of customer support within an ISO9001 organization. Reach equipment certified to support the department as needed. Skills & Characteristics Ability to serve as a lead to staff, which includes prioritizing and assigning work. Ability to develop relationships with key customers and internal operations; ability to provide communication required to ensure transparent and efficient operations. Ability to address and resolve expedited handling or service needs. Specialized knowledge of operational and support principles and practices in related supply chain environments. Ability to leverage databases and systems to review and verify quality information. Proficiency in Microsoft Office, Internet, web-based and job specific software applications. Ability to communicate and interact effectively with multi-functional and diverse backgrounds. Exceptional attention to detail and communication skills. Strong analytical and problem-solving abilities. Experience with data analysis and reporting. Knowledge of inventory control principles. Capable of assisting supervisors to ensure efficient and accurate operations. Ability to identify and resolve potential operational delays. Capable of applying and following policies and procedures and assisting others to do the same.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage; company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan; voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan; 401(k) with company match; flexible Paid Time Off programs including company paid holidays; tuition reimbursement program. #J-18808-Ljbffr American President Lines