Order Success Representative (LGM Buffalo)

Coordinator-Promotional & Branded Merchandise

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise (LGM) provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client's brand. Different guests want different things, and we are here to build and provide a tailored retail experience.

LGM purchased ADPRO Sports in July 2023. ADPRO Sports, a subsidiary of Legends Global Merchandise, is a prominent leader in the branded merchandise market, known for our commitment to excellence and innovation. With a growing global footprint, we continue to push boundaries and challenge the status quo. We are looking for a skilled Coordinator-Promotional & Branded Merchandise to join our team and contribute to our mission of delivering superior products/services while maintaining the highest levels of integrity and accountability.

The Role

The Order Success Representative is responsible for executing orders to ensure the customer experience is as smooth as possible to aid in business growth and retention. The Order Success Representative oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction.

The role will work directly with vendors, sales and the creative team to ensure products meet deadlines, stay within budget, and exceed quality expectations.

Essential Functions

• Quotes product based on customer specifications
• Orders product based on customer requests
• Completes art sheets required prior to an item being prepared for production
• Inputs customer orders into invoicing system
• Reviews customer billing and invoicing prior to it being submitted to the customer
• Provides customer support regarding orders, returns, shortages, damages, and back ordered products
• Processes customer credits in the invoicing system
• Supports outside sales Representatives and their customers
• Reconciles vendor invoices with customer invoices
• Meets with customers to determine their needs and advise them on how Legends Global Merchandise can help meet those needs
• Checks in and receive products from vendors when time sensitive
• Files customer order documentation

Qualifications

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree or 3 years of related work experience
• Well-developed oral and written communication skills
• Strong organizational and problem-solving ability
• Strong computer skills and the ability to use AI
• Ability to meet deadlines and work independently
• Effective prioritization skills, and the capacity to work efficiently without sacrificing quality
• Strong attention to detail

Compensation

Competitive Pay of $19.00 -$22.00 per hour commensurate with experience.

Working Conditions

Location: LGM Buffalo - Buffalo, NY

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.