Client Billing Representative

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together...that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Job Description:

Pitney Bowes is now hiring for Direct Hire Full Time Client Billing Representative in our Grove City, OH facility. Shift: 10a-6p M-F Training Shift: 7:30-8 to 4:30-5p M-F Wage Range: $24.00 - $27.00 per hour

You are:

Performance driven individual who is committed to provide innovative service to our clients. You are approachable and relationship oriented as you contribute to Pitney Bowes success

You will:

• Input/Import machine count information into the job process and compare with customer counts obtained from the customer count sheets
• Notify Customer Service Rep of missing count sheets
• Review machine rejected mail amounts by comparing them to the Job Order percentages specified for the job
• Run daily customer qualified reports to verify piece counts and percentage of readable mail
• Verify meter postage on a daily basis. Process the check for USPS when postage is needed.
• Review daily 3600’s for USPS stamp, enter/import information into the POInTS system and maintain a file.
• Capture permit postage and distribute to the appropriate job Review Job Orders for accuracy and completeness regarding postage class, postage rates, and all other billable activities
• Verify meter head balances and postage distribution to a Job Order on a daily basis
• Verify all activities on the Job Order have been identified and captured and are ready for invoice each week
• Enter all new customer information into the POInTS system for proper billing and communicate all information to corporate
• Call customers regarding collection of accounts receivable which are over 30 days and under 60 days behind in payment
• Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated
• Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems
• Administer all databases to include, but not limited to: Input and update of customer address, client meter information, USPS paperwork requirements, mail quality issues, client blast e-mail communications, and TQM compliance
• Assist in managing and building client relationship with small to medium customers by being proactive in preventing issues
• Assist in analysis and presentation to operations team as needed
• Notify management of issues or changes required to enhance and maintain client retention
• Complete special reports for clients as necessary (e.g.. client billing reports).
• Conduct customer survey phone calls to address the quality of service the client is receiving
• Handle incoming client calls and coordinate as necessary with PB staff as necessary
• Assist investigations and resolutions of customer mailing concerns arising from services provided
• Check with QC and QA for any customer mail issues and take appropriate steps to resolve
• Coordinate with staff on client start-ups, special mailings, or specific customer requests
• Assist with invoicing process for customers to ensure timeliness and accuracy through monthly review
• Call customers regarding collection of accounts receivables
• Assist with checking in visitors at the front desk
• Manage visitor access badges
• Assist with procuring office supplies
• Purchase production materials
• Manage vendor invoice payments
• Manage procurement credit card for the site
• All other duties as assigned.
• Provide back-up support in absence of others

Your background:

As a Client Billing Representative, you have:

• Demonstrated minimum 2 years customer service experience
• Demonstrated minimum 3 - 5 years accounting experience
• Ability to organize, prioritize and handle multiple work assignments
• Excellent verbal, written, presentation and interpersonal communications skills
• Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment
• Able to handle difficult customer situations with professional and courteous attitude
• Based on operational need; must have a flexible schedule to work overtime, which may include weekends, holidays, and/or a different shift with limited or no advance notice
• Associate degree (A.A.) in Accounting or Business or two to three years related experience maintaining a computer-based record and billing system preferred
• Strong analytical and organizational skills and the ability to pay close attention to detail
• Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadline
• Have a basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of their native language

Preferred:

• Experience maintaining a computer-based record and billing system.

Our Team:

Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS. For completing this work, Presort Services receive discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

About Pitney Bowes:

Pitney Bowes (NYSE:PBI) is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients around the world – including more than 90 percent of the Fortune 500. Small businesses to large enterprises, and government entities rely on Pitney Bowes to reduce the complexity of sending mail and parcels.

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