Enterprise Customer Success Manager (US)

Ready to drive workforce transformation and redefine careers? At TechWolf, we’re shaping the future of work through advanced workforce intelligence solutions powered by state‑of‑the‑art AI technology. Our Customer Success team helps clients navigate complex workforce transformation, create solutions opportunities, and drive organisational agility using our platform. We are looking for an experienced professional with deep expertise in enterprise Workforce Transformation to join as a founding member of our Customer Success team. You’ll be the strategic partner our customers trust to navigate their workforce transformation journey, guiding them to realise tangible outcomes with TechWolf. What you’ll do Be a trusted advisor: strategically guide senior executives through their workforce transformation journeys, addressing specific challenges such as upskilling, reskilling, internal mobility and strategic workforce planning. Own the client’s value journey: clearly define and implement success plans aligned with customer priorities and tailored to their context, ensuring they consistently achieve their business goals. Identify opportunities for account growth and collaborate with sales teams to drive upsells. Build long‑term relationships: develop customer advocates and maintain multi‑level client relationships, ensuring alignment and trust with key decision‑makers and champions. Be the internal voice of the customer: convert customer insights into strategic inputs for our Product, Professional Services and Sales teams, fuelling continuous improvement. Proactively manage account health and renewals: continuously monitor and address risks, mobilizing internal teams proactively to maintain exceptional client value and satisfaction. Customer Success pioneer: as a foundational member, help shape TechWolf’s approach to customer success from the ground up. Who you are You’ll thrive in this role if you are a natural relationship‑builder with insatiable curiosity and a strong problem solver who is eager to drive impactful outcomes. These key skills will set you up for success: Domain expert: you have extensive knowledge of HR, workforce transformation, and experience working with large enterprises on these topics, either as a consultant or within HR Tech. Strategic problem‑solver: you thrive in ambiguity, can think long term and break big goals into actionable steps, and pursue clear results using first‑principle thinking. Executive communicator: you’re adept at managing high‑stakes conversations at the executive level, confidently interacting with CHROs, VPs and other senior leaders, influencing positively and building lasting relationships. You’re based out of NYC and eager to work from the local office, with regular travel to customers. A bonus is overall experience with AI‑first ways of working. What’s in it for you Fair & competitive salary: $130k‑$200k base salary + bonus + equity Equity: everyone shares in our collective success Hybrid working and flexible hours Health insurance & matching 401k Enjoy up to 3 weeks per year working remotely from abroad Learning and development opportunities to continuously expand your skills A supportive environment with room for growth, autonomy and innovation Regular global social and sports activities to build relationships and have fun TechWolf is on a mission to make work better and fairer for millions of people by powering the shift from jobs to skills as a framework to model talent. Our enterprise software uses AI to provide the skill data needed to power that transformation. We provide a unique opportunity to work with an all‑star team and cutting‑edge product, in a purpose‑driven company that aims to empower people to flourish at work. TechWolf is growing fast and you’ll join a high‑performing international team with a unicorn dream. Are you ready to build a rocket ship with us? #J-18808-Ljbffr