Asst IT Officer

Department: Guest Svc - IT

Employment Type: Fixed Term Contract

Reporting To: IT Officer

Description

Set a course for adventure with Princess Cruises!As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.Key Responsibilities

Provides IT systems support, maintenance, monitoring, and software/equipment updates always to maintain optimal system performance and uptime.; Assists the IT Officer to ensure security updates and anti-virus programs are kept current on Company-provided hardware and that appropriate user access and restrictions are maintained.; Effectively assists in monitoring daily backup processes to ensure integrity and aids with restores as necessary.; Accurately updates current inventory documentation of IT equipment on board as necessary, and ensures sufficient working spares are in stock.; Effectively assists the IT Officer in shipping and receiving company IT hardware per IT guidelines for proper tracking.; Assists in ensuring Company IT equipment is deployed as directed or securely stored and maintained in working order.; Regularly performs maintenance on IT equipment and Data Center equipment racks on time, and makes necessary repairs to equipment as directed by the IT Officer.; Always provides IT systems support per Service Level Agreement expectations and escalates to the IT Officer as necessary.; Always responds to support requests promptly, prioritizing requests as directed by the IT Officer.; Provides assistance and training for IT systems as needed.; All duties must be completed following the company Core Values and all aspects of the Service Essentials program.; Skills, Knowledge & Expertise

Minimum of two years’ experience in a similar role supporting a user network.; A degree in Computer Science or a related field is preferred.; Strong verbal and written communication skills in English.; Proven ability to perform well under pressure while maintaining a positive and professional attitude.; Solid technical writing skills to effectively communicate with second-level support and document systems as needed.;

Personal Characteristics

A strong understanding of exceptional guest service, with a genuine desire to deliver outstanding experiences.; Highly motivated to excel in all aspects of the role.; A personable communicator with excellent interpersonal skills and a warm, friendly, and caring demeanor.; A natural ability to surprise and delight guests, enhancing their cruise experience at every opportunity.; Committed to fostering courteous and professional relationships within a diverse and multicultural team environment.; Job Benefits

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

A competitive salary package.; Company-paid travel to and from the ship, so you can focus on the journey ahead.; Access to exclusive areas and benefits onboard (depending on the rank and occupational group).; A vibrant recreation and welfare program designed to support your well-being and work-life balance.; Access to exceptional learning and development opportunities to grow your skills and advance your career.; The chance to travel the world, exploring exciting destinations while doing what you love.; A welcoming, inclusive, and dynamic work environment where your contributions are valued.;

Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.