Officer, Client Service, Group COO

• Manage and lead a team of client service professionals to deliver exceptional customer service and support to a diverse portfolio of clients
• Develop and implement strategies to enhance client satisfaction, retention, and loyalty
• Oversee the day-to-day operations of the client service team, including task allocation, performance management, and team development
• Collaborate with cross-functional teams to ensure seamless service delivery and address client needs effectively
• Analyze client feedback, identify areas for improvement, and implement corrective actions to enhance the overall client experience
• Provide coaching and mentoring to team members to foster their professional growth and development
• Contribute to the development and implementation of process improvements and operational efficiencies

• Minimum 5 years of experience in a client-facing role, preferably in the financial services industry
• Proven track record of leading and managing a high-performing team
• Strong communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders at all levels
• Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
• Proficient in data analysis and reporting, with the ability to leverage insights to drive process improvements
• Adaptable and flexible, with the ability to thrive in a dynamic, fast-paced environment
• Commitment to continuous learning and professional development

Jakarta Head Office

Operations

Regular

Full time