Instructor & Support Specialist

Job Description

Job Description

Instructor & Support Specialist

Administrative Support

Irving, TX USA

Are you seeking a role where your strengths truly make an impact? MetroTex invites you to consider joining a team that values collaboration, service, and continuous learning. We support one another as we deliver exceptional training and technical guidance to help real estate professionals thrive in their daily business.

MetroTex is one of the largest REALTOR® associations in the country, serving more than 36,000 real estate professionals across North Texas. We are committed to empowering our members through outstanding customer service, innovative tools, education, and industry expertise.

SUMMARY: This role is responsible for the development, delivery, and continuous improvement of high-quality Multiple Listing Service training programs across multiple formats. This role ensures members are equipped with the knowledge and tools to effectively utilize Multiple Listing Service systems and services. The position supports the Senior Multiple Listing Service Instructor in executing the department’s educational strategy and promoting Multiple Listing Service offerings throughout the association.

DUTIES AND RESPONSIBILITIES:

• Design, develop, and update Multiple Listing Service training courses, including transitioning live instruction into web-based, and on-demand formats as needed.
• Assist in the creation and maintenance of a current Multiple Listing Service training schedule, including timely updates in the Association Management System (AMS) system.
• Deliver engaging training sessions in-person or online at MetroTex facilities and broker offices across North Texas.
• Assist members with class registration and cancellations through the Association Management System (AMS) system and online Member Portal.
• Presents the Multiple Listing Service segment at new member orientation sessions.
• Represent the Multiple Listing Service department at meetings and events, providing insights and updates on Multiple Listing Service topics.
• Provides technical support for all Multiple Listing Service products such as searches, listing input, reports, and third-party integrations via phone, email, and in-person visits.
• Collaborate with the Senior Multiple Listing Service Instructor to create newsletter content, and promotional materials for Multiple Listing Service products and training.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or equivalent; college degree preferred
• 2–4 years of Multiple Listing Service, technical support, or customer service experience.
• 1 year of training or teaching experience.
• Proven leadership or supervisory experience.
• Proficiency in Microsoft Office Suite
• Must be able to legally work in the United States without sponsorship.

OTHER SKILLS REQUIRED:

• Excellent public speaking, facilitation, and presentation skills.
• Comfortable with technology, including webinar platforms, e-learning tools, and content creation software.
• Ability to resolve the most complex issues independently.
• Strong organizational and multitasking skills.
• Excellent communication and customer service orientation.

COMPETENCIES:

• Communication – Communicates well, delivers presentations, has good listening skills.
• Customer Service – Responds to requests for service or assistance, works well with customers, promotes a positive image of the company, strives to solve issues related by customers, meets commitments.
• Innovation – Creative, offers new ideas, risk taker, amenable to change, generates suggestions for improving work.
• Interpersonal Skills – Builds strong relationships, is flexible/adaptable, works well with others, keeps emotions under control, solicits feedback.
• Problem Solving – Strives to understand contributing factors, works to resolve complex situations timely, uses reason when dealing with emotional topics.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand.
• Continually required to talk or hear
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Occasionally required to walk
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must frequently lift and/or move up to 25 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus