Front Desk Receptionist

Patient Coordinator

Making a difference and helping kids shine, one session at a time.

At Associates in Pediatric Therapy (APT), we don't just offer therapy, we build brighter futures through compassionate, individualized care. As a Patient Coordinator with APT, you'll be part of a dynamic, support team that puts kids and families first, all in a fun, energizing environment designed to help everyone thrive (including you!).

Amazing Benefits! Health, dental, vision, 401(k) match, PTO, life & disability insurance

What you'll do:

• Welcome patients and visitors in person and on the telephone, answering inquiries or referring to other staff.
• Assist in scheduling appointments for new and existing patients in the electronic medical records system (EMR).
• Assist patients checking in for appointments using the kiosk when necessary.
• Collect co-pays for current visit or balances from prior visits.
• Ensure all patient paperwork and insurance information in patient's chart is up to date, providing new paperwork for completion when needed.
• Support & train volunteers.
• Ensure the waiting room is always tidy, by vacuuming or mopping, clearing trash or picking up toys as necessary.
• Open and sort mail, distribute faxes; deliver outgoing mail to post office at the end of the day if needed.
• Maintain adequate supplies for current location, requesting replenishment through corporate office as needed.
• Other clerical duties as assigned by management.

Requirements

What We're Looking For:

• High school graduate or equivalent.
• Must have at least two years of experience in a medical office setting.
• Must have demeanor and compassion to work with pediatric special needs patients.
• Excellent oral and written communication skills.
• Prior electronic medical records (EMR) experience helpful.
• Ability to use discretion in handling confidential information.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.