General Manager

Mid-America is part of American Elevator Group (AEG), the largest independent elevator service company in North America, consisting of a collection of well-established elevator service companies operating throughout the United States. Backed by Arcline Investment Management, AEG has a significant footprint in the elevator industry and is rapidly growing. We are looking for a General Manager to work out of the Greater Indianapolis, Indiana area.

The General Manager is a key leadership role responsible for overseeing and driving the success of the business unit's operations. This position requires a combination of strategic vision, operational expertise, and strong leadership skills to lead a team dedicated to upgrading and enhancing existing elevator systems to meet contemporary safety, efficiency, and technology standards. A successful candidate will be a positive, self-confident, decisive leader that will influence across the organization.

Responsibilities:

• Strategic Leadership:
  • Develop and execute a comprehensive business unit strategy aligned with the company's business goals and objectives.
  • Identify market trends, customer needs, and technological advancements to drive innovation to the business operations.
  • Build and maintain strong relationships with key customers, understanding their needs and expectations for all key projects.
  • Instrumental in aggressively growing the profitability of the operation and fostering a team environment.
• Team Management:
  • Direct responsibility for service/modernization business, including sales, field operations, customer satisfaction and overall general business management.
  • Lead and manage a cross-functional team (directly and indirectly), which includes talent management, recruitment, succession planning and employee relations.
  • Evaluate critical resources and determine labor needs to make recommendations for the business unit.
  • Provide guidance, mentorship, and professional development opportunities to enhance team members' skills and capabilities, with a specific focus on front-line leadership.
• Technology and Innovation:
  • Maintain knowledge of industry advancements, emerging technologies, and regulatory changes related to elevators and vertical transportation.
  • Direct accountability for monitoring, managing, and measuring all site processes, and meeting or exceeding business objectives.
  • Drive the adoption of innovative technologies and solutions in the operations to enhance safety, energy efficiency, and user experience.
• Financial Management:
  • Oversee the P&L, operations, sales, field operations, customer satisfaction and general business management.
  • Develop and manage budgets for the business unit, ensuring cost-effective utilization of resources.
  • Monitor financial performance, analyze key performance indicators, and implement strategies to optimize profitability.
• Regulatory Compliance:
  • Accountable for the outgoing quality, safety and efficacy of all services, compliance with all applicable specifications, standard operating procedures, and applicable regulatory bodies.
  • Ensure all business operations adhere to relevant safety codes, regulations, and industry standards.
  • Collaborate with regulatory bodies and ensure the company maintains full compliance.
  • Remain up to date on key regulatory/compliance changes.
• Reporting and Communication:
  • Provide regular updates and reports to the executive team and stakeholders on the progress of the business unit, including financial performance and key milestones.
  • Coordinates with other support departments such as Human Resources, Finance, and IT to ensure successful production operations.
• Performs other duties as assigned.

Work Environment & Hazards:

• Most of this job operates in a general office environment.
• Frequent travel to clients or potential clients in various locations.

Special Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up-to twenty-five pounds at times.
• Frequent travel to meet with clients or potential clients will be required.

Work Contact Group:

• Significant contact with AEG Corporate offices and senior management.
• Significant contact with new and existing customers

• Bachelor's degree in a relevant field (e.g., Business, Management, or a related discipline). Master's of Business Administration degree strongly preferred.
• Minimum of 10 years of direct experience required, including 7+ years in a senior management capacity within the elevator or similar industry required.
• Proven track record of driving growth, operational excellence, and customer satisfaction.
• In-depth knowledge of elevator systems, service and modernization processes, and relevant technologies.
• Strong understanding of industry safety regulations, codes, and standards.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker who can drive innovation and adapt to changing market dynamics.
• Financial acumen and experience managing budgets and financial performance.
• Problem-solving skills and the ability to make informed decisions under pressure.

We are proud to offer a comprehensive benefits package designed to support the health, well-being, and professional growth of our team. Benefits include competitive salary, employer covered health insurance, dental, and vision insurance, alongside various employer sponsored benefits. Highly competitive 401(k) safe harbor match which is 100% vested upon plan entry, generous paid time off, flexible work arrangements, professional development opportunities with tuition reimbursement, and more!

AEG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.