Team Leader Work Management Center

Job Summary Drives the performance of the assigner team within the Work Management Center by providing day-to-day leadership, coaching, and support to team members. Ensures timely response and exceptional service to internal and external customers within a 24/7 dispatch center environment, supporting continuous operations and reliability of service. Responsibilities Provide daily supervision, technical advice, training, and information to team members. Plan, direct, supervise, and evaluate workflow. Coordinate work activities to meet operational requirements within a 24/7 dispatch center. Develop processes to drive consistency and improve team performance. Create an environment that encourages continuous improvement and effective teamwork. Ensure compliance with outside regulators and internal policies related to scheduling and assigning responsibilities. Communicate with mobile workforce, field operations, system operations, meter-to-cash, call center, construction services, and other stakeholders to maintain a collaborative link. Distribute workload efficiently among clerical employees and coordinate with various departments for scheduling, assignment, and data reporting. Manage workforce levels to meet all assignments, goals, objectives, and maintain exceptional customer service. Gather, distribute, and communicate data to support effective work performance. Required Qualifications 4–6 years of experience in Distribution Operations or equivalent. Supervisory experience or proven leadership ability. Demonstrated skill in organizing, scheduling, and planning work to maximize operational effectiveness in a 24/7 or continuous environment. Ability to assess situations and make sound decisions. Willingness to travel and work extended hours. Proficiency in basic PC applications, CIS, and work management software solutions. Preferred Qualifications Bachelor’s Degree or Associate’s Degree from an accredited college, or equivalent work experience. Workforce scheduling experience. Performance and productivity analysis experience. Understanding of dispatch, scheduling, or assigning functions within a 24/7 dispatch center or similar continuous operations setting. Experience leading or participating in continuous improvement initiatives, including process mapping, root cause analysis, and performance optimization. Work Authorization Authorized to work in the United States without requiring sponsorship. Workplace Connection Value inclusion within day‑to‑day responsibilities by respecting others’ perspectives, engaging diverse opinions, creating a safe environment where ideas and opinions are valued, and actively contributing to a positive work environment. Equal Employment Opportunity NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle. ADA Accommodations If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at View email address on click.appcast.io or View phone number on click.appcast.io. Safety Statement Promote a safe work environment by actively participating in all aspects of the employee safety program, reporting any unsafe conditions, and supporting a culture that prioritizes the safety of all co‑workers. E-Verify NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. Salary Range $96,600.00 – $144,900.00 (salary may vary based on skills, knowledge, and experience). #J-18808-Ljbffr