Receptionist/Staff Support

Receptionist/Staff SupportCambrian Homecare LLC is seeking a motivated, reliable, and customer-focused individual to join our growing team. As a Receptionist/Staff Support, you will play a vital role as the first point of contact for our community—triaging incoming calls, delivering exceptional customer service, and supporting office operations.This role is based at our Long Beach Office, Saturday and Sunday 8:00am-6:00pm.If you meet the qualifications, we encourage you to apply. This is not a remote position.ResponsibilitiesCall Management & TriageAnswer incoming calls promptly and with a professional and friendly toneUtilize active listening and problem-solving skills to identify caller needsDetermine the appropriate department or team member and transfer calls accurately to ensure timely resolutionProvide basic support and information based on general knowledge of all internal departmentsServe as the first point of contact and communication bridge between callers and company departmentsCustomer Experience and SupportDeliver excellent customer service by demonstrating professionalism, empathy, and patienceResolve basic questions or concerns when possible, ensuring positive caller experienceEnsure all visitors feel respected and valuedDocumentation & CommunicationDocument caller inquiries and interactionsMaintain clear and organized communication with internal departments to support seamless service deliveryEscalate urgent or complex issues to the appropriate department quickly and efficientlyQualificationsQualificationsHigh School Diploma or equivalentEffective verbal and written communicationAbility to handle a fast-paced environmentCapable of managing a high volume of callsFluency in both English and SpanishRequirements18+ years of age or olderEligible for employment in the United StatesAbility to pass a background and reference checkWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Posted Min Pay RateUSD $21.50/Hr.Posted Max Pay Rate