Tier 2 MSP Support Technician / Systems Administrator

Company DescriptionWe are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).Job DescriptionTier 2 MSP Support Technician / Systems AdministratorA well-regarded Managed Services Provider in Ashburn, VA is hiring a Tier 2 Support Technician / Systems Administrator to support a private-sector client base. This is an in-office role with a company that has built a strong reputation for taking care of its clients and giving technical people room to grow.This role is ideal for a well-rounded MSP technician who enjoys solving problems, working directly with end users and clients, and supporting a wide range of Microsoft, cloud, network and infrastructure environments. You will handle escalated support issues, assist with project work and help maintain reliable IT environments for small and mid-sized businesses.ResponsibilitiesProvide Tier 2 support for desktops, laptops, servers, networks, cloud services and business applicationsTroubleshoot Microsoft 365, Windows Server, Active Directory, Azure, Exchange, Teams and related Microsoft technologiesSupport user onboarding, account administration, permissions, email issues and endpoint troubleshootingAssist with network troubleshooting including firewalls, switches, wireless, VPNs and internet connectivityWork tickets through a PSA system and document work clearlyEscalate complex issues when needed while owning the client communication processSupport client projects including migrations, upgrades, deployments and system improvementsWork with end users in a professional, patient and clear mannerHelp maintain standards, documentation and best practices across client environmentsQualifications3+ years of hands-on IT support experience, preferably in an MSP environmentStrong troubleshooting skills across Windows, Microsoft 365, Active Directory and basic networkingExperience supporting multiple client environments is strongly preferredComfortable working with business users, executives and internal technical teamsFamiliarity with firewalls, VPNs, switches, wireless, backups and endpoint security toolsAbility to manage tickets, prioritize issues and communicate clearlyStrong documentation habitsProfessional attitude and a client-focused approachCertifications such as CompTIA Network+, Security+, Microsoft, Cisco or similar are a plus but not requiredCompensationSalary up to $80,000, depending on experience.BenefitsThe company offers a comprehensive benefits package.Schedule / LocationThis is an in-office role based in Ashburn, VA. The position supports private-sector clients and does not require a security clearance.Why This RoleThis is a good opportunity for a Tier 2 technician who wants to work for a respected MSP, sharpen their technical skills and continue growing into more advanced systems, network and project work.QualificationsMSP experience necessaryAdditional InformationAll your information will be kept confidential according to EEO guidelines. Compensation: USD 70000 - USD 80000 - yearly