Administrative Assistant/Customer Service Representative

Job Description

Job Description

Description:

American Marketing seeks a professional administrator to act as a liaison between sales staff and customers. The right candidate will assist management and salespeople with various administrative tasks, including:

• quoting and order entry;
• emailing clients and vendors;
• researching products;
• overseeing the order process;
• answering phones;
• calling vendors and current customers;
• entering payments;
• receiving customer walk-ins;
• troubleshooting customer service issues; and
• supporting accounting related tasks (i.e. invoicing customers, etc.)

Previous office experience is required. Must have strong organizational and customer service skills; including but not limited to: proper phone etiquette, computer proficiency, fast typing (45+ WPM is a must), etc. Efficiency with soft and hard technology (printers, copiers, and fax machines) and multitasking ability is essential. Expertise in Microsoft Office, especially Excel, is needed.

Past experience and knowledge of the Ad Specialty Industry is a plus.

The right candidate will have a positive and friendly demeanor, be a team player, take initiative and ownership over tasks required of them, and be determined to accomplish all projects and resolve day-to-day issues with minimal direction.

Option to enroll in healthcare benefits. Simple IRA with a match. Paid time off. Hours are 8:30 to 5:15, Monday through Friday.

Microsoft Office

Microsoft Outlook

Google Suite

Organization Skills

Attention to Detail

Multitasking Skills

Customer Service Skills