Account Manager (Remote in New York, Oregon, Illinois, Colorado, or Ohio)

Job Description

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

NOW HIRING: Account Manager (Remote in New York, Oregon, Illinois, Colorado, or Ohio)

Are you a relationship builder who loves being a client's trusted advisor, understanding their goals, and finding new ways to help them succeed? Want to work with global brands, develop standout skill sets, and grow with a company that's past its start-up phase but still small enough that your contributions will be integral and recognized?

At Lumino, we help organizations monitor, manage, and defend their digital presence—especially on tricky platforms like Wikipedia, Wikidata, TrustPilot, LinkedIn, and Glassdoor. This niche focus has made us a natural partner for brands looking to understand (a) how their content surfaces in ChatGPT, Gemini, and other AI search engines, and (b) what can be done to influence those results. We're trusted experts in this space, and now we're looking for an account manager to join our fully remote team.

This is your chance to learn a niche, in-demand skill set, own meaningful client relationships, and build a career in digital communications—all while working from your home office.

About Lumino

We help organizations monitor, manage, and defend their digital presence. With years of experience and an ethical approach, we are known as trusted leaders in Wikipedia consulting and are expanding our AI discoverability offerings.

The platforms we specialize in have high (knowledge) barriers to entry, and our expertise is highly valued in the communications field. As a result, Lumino employees develop highly valued communication skills, including Wikipedia consulting, AEO/GEO, and hands-on digital monitoring. After a few years at Lumino, you'll stand out in a crowd of your communications peers.

We seek to redefine the client-agency relationship by becoming an indispensable partner through trust, strategy, and communication. To do this, we put our employees first because we know that a happy team is the only way to guarantee satisfied clients.

About the Position

Employment Type: The position is full-time, US-based (must be in one of the following states: New York, Oregon, Illinois, Colorado or Ohio), and fully remote.

We are looking for someone who is passionate about client service, excited to learn more about the communications industry, and wants to help both our clients and our firm grow. In this role, you will serve as the primary point of contact for a portfolio of client accounts, translating client goals into clear strategies and making sure every engagement delivers real value. You will partner closely with our project management and consulting teams, and you will be able to use and further hone your skills in developing, nurturing and growing long-term client relationships.

Although this is a remote position, it does require "showing up" and being ready and presentable for regular virtual client meetings, strategy sessions, and presentations for a standard workday in your time zone.

Rate: $60,000–$70,000 per year to start dependent upon experience. Lumino also provides quarterly and year-end bonuses if the company hits key business goals.

Benefits & Perks:

• Medical, dental and vision insurance
• Company paid long-term disability insurance and life insurance
• Retirement plan (3% matching)
• 100% remote with flexible work schedule options
• Paid time off (vacation and sick) from your start date
• 2 Fridays off each month as part of the company's Flex Friday program
• Monthly Internet reimbursement
• Stipend to set up workspace
• Option to travel occasionally - including to our annual team retreat

Duties: This position will support Lumino and its clients. The day-to-day duties include but are not limited to the following:

• Serve as the primary point of contact for an assigned portfolio of client accounts
• Build and maintain strong, trust-based relationships with key client stakeholders
• Develop a deep understanding of each client's business, industry, goals, and reputational priorities
• Respond promptly to client questions, requests, and concerns
• Lead client onboarding and ongoing account strategy
• Welcome new clients and set clear expectations for scope, communication, and deliverables
• Partner with project managers and consultants to translate client goals into account plans
• Conduct regular account reviews to assess performance, satisfaction, and opportunities
• Lead client meetings and presentations
• Run recurring check-ins, strategy sessions, and quarterly business reviews
• Present deliverables, results, and recommendations clearly and confidently
• Ensure decisions and action items are captured and relayed to the appropriate internal stakeholders
• Grow and retain accounts
• Identify opportunities to expand services, including Wikipedia, review platform, and AI discoverability offerings
• Prepare proposals, renewals, and scope change recommendations in collaboration with leadership
• Proactively monitor account health and address risks before they escalate
• Manage client expectations and scope
• Monitor account scope and budgets, and flag out-of-scope requests
• Navigate sensitive conversations and deliver difficult news with tact and transparency
• Draft and send client communications (e.g., emails, recommendations, reports, meeting recaps), as needed
• Prepare account status, performance, and results reports
• Support internal agency operations as needed, including contributing to client service standards, account documentation, and process improvements
• Accurately track time throughout the work day

About You

• Build rapport easily and earn the trust of clients and colleagues
• Demonstrate strong written and verbal communication skills, including writing, editing, and proofreading
• Present ideas and recommendations confidently in professional virtual meetings
• Listen actively and ask thoughtful questions to understand what clients really need
• Demonstrate effective organizational skills: juggle multiple accounts at one time, prioritize, meet deadlines, and keep managers aware of account status
• Handle difficult conversations with composure, empathy, and professionalism
• Think strategically and spot opportunities to add value for clients
• Proficient using appropriate project and client management software (or willing to grow in proficiency if they are new to you)
• Work well independently and collaboratively with others in a fully remote setting
• Work to understand client's industry and terminology
• Open to learning new skills and taking on feedback
• Able to manage change and handle unexpected challenges, and take a flexible approach

What It Takes

This remote position requires a reliable computer setup with internet connection and a quiet space to take video calls. To help equip you for this role, we offer a monthly internet reimbursement and can provide a stipend to outfit a home office.

The following experience is preferred but not required:

• At least 3–4 years of client-facing experience in account management, client services, or a similar role (agency experience a plus!)
• A bachelor's degree, preferably in Public Relations, Journalism, Communications, Business, or related field
• Familiarity with project management platforms and tools
• Familiarity with AI tools such as ChatGPT, Perplexity, Gemini, and CoPilot
• Familiarity with platforms such as: Google Workspace, Slack, MS Office, CRM and project management tools

Interested?

Send a resume and cover letter to explaining why you're interested in the role and what makes you a great candidate. Along with your submission, please also provide:

• Your go-to approach for building trust with a new client. How do you get a relationship off to a strong start?
• Details about a client relationship you managed. How did you keep the client informed, happy, and coming back?

And please also include ONE of the following in addition to the above:

• Send us one paragraph explaining what you think exceptional account management looks like
• Tell us about a time you grew an account or identified a new opportunity for a client
• Share an example of a challenging interaction with a client and how you turned it around
• Tell us how you use AI tools to better serve clients or manage your accounts

Our Commitment to Diversity, Equity, and Inclusion

Lumino LLC is an equal opportunity employer and do not discriminate against any freelancer, contract worker, employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Lumino will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation to participate in the job application or interview process, please let us know. xhyhwjd

Remote working/work at home options are available for this role.