Senior Manager of Account Management

ecoATM is looking for an experienced, strategic Senior Manager of Account Management to own and grow a portfolio of our retail partnerships. This is a senior individual-contributor role built for someone with real account management chops — someone who can dig into the numbers and turn them into a presentation that lands in the room, stay organized while juggling hundreds of store launches at once, transform a chaotic spreadsheet into something genuinely useful, and keep a retailer relationship strong even when things get bumpy.

This role carries all the seniority, scope, and autonomy of a Senior Manager or Director-level account leader — without the people-management load. It's built for someone who wants to stay close to the account, not manage a team.

What You Will Do:

• Account Ownership: Own the relationship and act as the primary point of contact for your assigned retail accounts.
• Account Planning: Build and execute account plans that grow kiosk placements, improve performance, and deepen ecoATM's integration with each partner.
• Data-Driven Insights: Analyze retailer and internal performance data to identify issues and build data-backed recommendations for new placements and optimization.
• Business Reviews: Lead Quarterly Business Reviews and joint business planning that connect ecoATM's performance to each retailer's own strategic and financial priorities.
• Executive & Stakeholder Relationships: Cultivate relationships across a retailer's HQ — merchandising, operations, real estate/asset protection, sustainability — to multi-thread the relationship and reduce single-point-of-contact risk.
• Escalation Management: Manage problem resolution with urgency, conducting root-cause analysis and coordinating internally to protect the partnership.
• Marketing Partnership: Work with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations. Develop and support initiatives that enhance in-store awareness and customer engagement.
• Cross-Functional Coordination: Work closely with operations & regulatory teams to execute new kiosk installs smoothly.
• Market Awareness: Track industry trends and competitive activity, using real-time insight to spot new opportunities within your accounts.
• Business Development Support: Partner with the Business Development team on channel expansion opportunities and the onboarding of newly signed accounts within your territory.
• Forecasting & Planning: Manage account level installation and removal forecasts.
• Customer Advocacy: Serve as the internal voice of the customer, ensuring retailer feedback shapes product, marketing, and operational decisions.

Your Qualifications:

• 8+ years of account management, retail partnerships, or related experience, ideally including time at Senior Manager or Director level
• Proven record of growing complex, multi-stakeholder retail accounts and hitting revenue/performance targets
• Advanced Excel skills; comfortable manipulating and interpreting large datasets
• Experience with Salesforce or a comparable CRM
• Strong PowerPoint and executive presentation skills
• Comfortable operating with a high degree of autonomy in a remote, fast-paced environment
• Bachelor's degree in business, Marketing, or related field preferred