Site Account Specialist

Job Title

Facilitate daily operations activities and meetings including shift turnover on rotating basis

Provide real-time scheduling portal support to external users

Lead meetings with commercial matrix teams

Raise escalations and execute as assigned

Track assigned account health and provide insights into trends

Comply with applicable SOPs, work practices, and other documentation

Establish and maintain a trusted relationship with Client commercial matrix team and treatment sites as assigned

Accountable for individual performance

Execute project tasks as assigned

Execute working groups tasks as assigned

Education and Experience: Bachelor's degree or 3 years of work experience

Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred

Knowledge, Skills, and Abilities: Highly self-motivated, self-aware, and professional

Able to work independently and in groups

Flexible in responding to quickly changing business needs

Exceptional customer service orientation

Skilled at managing tense situations and de-escalation

Eager to work with teams from other regions and cultures

Able to share workspace for independent and collaborative work

Strong sense of ownership and accountability

Working Conditions: Office environment

Physical Demands: Sitting for periods of time

Additional Information: Proactive and results-oriented mindset

Ability to work independently and as part of a team

Strong organizational and time management skills

Commitment to continuous improvement and professional development