Customer Experience Specialist
$16 - $20 per hourFull-time
Mac Haik's Southway Ford
Join Our Team as a Customer Experience Specialist! Mac Haik's Southway Ford is seeking an enthusiastic and customer-focused individual to join our team in San Antonio, TX. If you love helping people and thrive in a fast-paced, positive environment, this is the perfect opportunity for you! About the Role As a Customer Experience Specialist, you will be the warm, welcoming voice and face of our dealership. You will support our commercial fleet customers by ensuring every interaction is exceptional and leaves a lasting positive impression. Responsibilities
- Deliver an outstanding customer experience in every interaction.
- Greet customers with enthusiasm and professionalism.
- Answer and direct incoming phone calls promptly and courteously.
- Assist customers with questions, appointment scheduling, and follow-up communication.
- Support Service Advisors with administrative and customer service needs.
- Coordinate information between customers, advisors, and technicians.
- Maintain accurate customer records and documentation.
- Create a positive, organized, customer-first environment in a fast-paced setting.
- Positive, outgoing personality with a passion for helping others.
- Exceptional customer service and communication skills.
- Strong organizational and multitasking abilities.
- Professional appearance and attitude.
- Comfortable using computers and learning dealership software.
- Automotive dealership or customer service experience preferred, but we are happy to train the right person with the right attitude.
- Bilingual (English/Spanish) is a plus.
- Competitive pay: $16.00 - $20.00 per hour, paid weekly
- Modern facility with cutting-edge equipment.
- Supportive team environment focused on growth and development.
- Opportunities for career advancement.
- Excellent benefits package.
- Monday-Friday schedule promoting a healthy work-life balance.
Vacancy posted a month ago
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