Customer Service Specialist

Hybrid Warehouse and Customer Support Rep San Antonio - San Antonio, TX 78216-2806 Overview Position Type Full Time Description Hybrid Warehouse and Customer Support Representative Emser Tile LLC Emser Tile LLC, a national leader in the distribution of high-quality ceramic tile and natural stone, is seeking a versatile Hybrid Warehouse and Customer Support Representative for our local branch. With over 50 years of continuous growth, we offer immediate opportunities for professionals who thrive in dynamic environments and are passionate about customer service, operations, and inventory management. Key Responsibilities Act as the primary point of contact for clients, including Builders, Designers, General Contractors, and walk-in customers, delivering outstanding customer service both in person and over the phone. Greet customers, resolve inquiries and complaints, and build lasting relationships as the "face" of Emser Tile for new and regular clients. Enter and verify orders and account information in the JDE system and ensure accurate recordkeeping. Work collaboratively with the Branch Operations team and Sales Team members to deliver exceptional customer experience and support branch and market goals. Support the ISR and / or Operations Manager with walk-in showroom customers. Perform warehouse operations as needed, including inspecting, identifying, handling, consolidating, labeling, stocking, picking, packing, and shipping inventory according to company policies. Maintain and reconcile warehouse inventory, promptly address discrepancies, and generate inventory reports under supervisor direction. Efficiently handle will-call customers and ensure professional service throughout their experience. Assists in showroom maintenance as needed, including cleaning, updating samples and labels and conducting monthly showroom audits. Performs inventory receiving, recording, issuing, and transporting goods (tasks as required), ensuring accuracy and efficiency. Assist Operations Manager and / or ISR prepare basic sample boards for branch or customer showrooms. Other tasks as assigned to support both customer service and warehouse operations. Qualifications (Knowledge/Skills/Abilities/Experience) 1-3 years of experience in building, construction, design, or warehouse environments preferred. Results-driven, customer-focused, highly organized, and detail-oriented. Ability to work effectively as part of a team and thrive in a busy environment. Outstanding leadership, critical thinking, decision-making, and listening skills. Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust. Knowledge of database and query functions; functional computer skills required. Ability to accurately read and respond to non-verbal communication. Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking. Ability to create and produce basic sample boards and handle inventory safely and efficiently. Forklift certification and experience using a wet saw are a plus. Bilingual in Spanish and English preferred, or other language as appropriate for the area. Must be able to pass a background check. Physical Requirements Stand, use hands, and reach with hands and arms for prolonged periods. Walk, stoop, kneel, crouch, crawl, sit, climb, and balance as part of daily activities. Lift and/or move up to 50 pounds regularly Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus. Exposure to moving mechanical parts and occasional fumes or airborne particles. May encounter a wide range of temperatures and loud noise levels. Ability to talk on the phone and use computers for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other Information There are no direct reports for this position. Regular, predictable attendance is an essential function of the job. This is an hourly role following a traditional workday, with flexibility to work additional hours based on business needs. Ability to operate a forklift safely and efficiently will be required. Employees are expected to maintain a clean, professional appearance and adhere to the company's dress code policy to represent our brand. Emser is an equal opportunity employer and prohibits discrimination and harassment of any kind. Emser makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Emser wants to have the best available people in every job. Therefore, Emser does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process by contacting the Emser Tile Talent Acquisition Team at View email address on click.appcast.io or View phone number on click.appcast.io.