Senior Manager, Patient Support Operations

Responsibilities Own and manage clinical operational chain of custody for drug products (clinical trial site logistics, documentation, and receipt protocols). Partner with Technical Operations and Clinical Development on hand-off procedures from manufacturing to clinical operations. Serve as primary site-facing single point of contact to ensure sites are prepared for receipt, handling, and surgical implantation; identify and drive gap closure. Provide real-time operational support and technical guidance with surgical/transplant teams during dosing/transplant; triage and elevate time-critical risks. Coordinate execution to meet program timelines and quality standards; track milestones, surface risks early, and drive resolution with clear owners. Onboard and manage clinical sites (readiness assessments, capability evaluations, performance monitoring, corrective actions). Develop and maintain site-level patient operations and surgical logistics playbooks; support remote/on-site monitoring, training, documentation, and coordination. Oversee site conduct for protocol compliance, patient safety, data integrity, and accurate documentation. Support SOP/Work Instruction development; collaborate on CTMS and TMF maintenance; may support PM tasks, audits, and other duties. Qualifications Bachelor’s in life sciences or RN; significant transplant/cell therapy operations experience may substitute. 8+ years in clinical development operations or CRA roles with transplant, apheresis, or cell therapy studies; direct cell therapy/transplant experience; surgical experience a plus. Hospital/clinical setting proficiency; strong logistics and regulated chain-of-custody compliance. Strong communication, quality/detail orientation, and organizational/time-management skills. Preferred First-in-human cell therapy "Site Concierge"/onsite sponsor representative experience. FACT/JACIE and ISBT knowledge; cell therapy instrumentation expertise. What you should know Domestic travel ~25–40%; work in sterile hospital environment with gowning/safety protocols. Base pay range: $160,000–$200,000/year (varies by factors). #J-18808-Ljbffr Scorpion Therapeutics