Legal Technology and Operations Manager

Position Summary Are you a detail-oriented professional with deep experience in legal technology and process improvement? If so, Democracy Forward Foundation ("Democracy Forward") is looking for a Legal Technology and Operations Manager to join our team. The Legal Technology and Operations Manager will play an instrumental role in ensuring the effective and efficient work of the Legal Team, which includes our litigators and legal support team of paralegals and legal assistants. The Legal Team has an exceptionally fast-paced and growing litigation docket and regularly files on tight timelines. This position is responsible for understanding the Legal Team’s technological needs and workflows, helping the team use the platforms it has, recommending and testing additional platforms and applications, and assisting the team with filings and discovery when necessary. The Legal Team uses several technology platforms, including Westlaw, Logikcull, Orbital, CourtDrive, Sharepoint, Word, Adobe, CourtDrive, Google suite, AirTable, Permacc, PACER, CM-ECF. This manager is responsible for recommending workflows for these platforms given the team’s needs and platform capability, then implementing and troubleshooting those workflows so the Legal Team can use the platforms with minimum disruption. The position is also the primary liaison with our current vendors and will explore new platforms and applications that meet the Legal Team’s needs and workflows. The manager maintains accurate data and files so that reports can be accurately and easily created. The manager may also support filings and discovery productions. This is a full-time position that may require evening and weekend work when there are time-sensitive filings or problems that need to be fixed. The role is located in Washington, DC, but offers remote flexibility with an expectation of in-office presence eight times per month (averaging twice per week). The manager reports to the Managing Attorney and works closely with Deputy Managing Attorneys and other members of the Legal Team. Key Responsibilities Information Technology Based on the Legal Team’s workflow and needs, provide expertise and assistance on existing legal technology and platforms to maximize utility. Serve as the Legal Team’s dedicated liaison to the organization’s IT team, building and maintaining collaborative relationships to ensure the team’s needs are met across enterprise-wide systems, infrastructure changes, and technology initiatives. Identify skill gaps and create or coordinate training for the Legal Team on existing platforms. Evaluate the Legal Team’s use of technology and recommend improvements. Research and recommend cost‑efficient new legal platforms and technology that increase the team’s efficiency, record‑keeping, and organization while fitting its workflow and priorities. When a new platform or technology is selected, test its application, identify problems and provide solutions for full-scale adoption, organize vendor trainings, and provide hands‑on user support and resources to encourage adoption. Develop relationships with vendors to evaluate technologies and respond to Legal Team questions. Track the Legal Team’s technology contracts to ensure timely renewal and identify duplicative or unnecessary services. Support organizational leadership in cultivating a culture of accountability, inclusivity, and excellence, including real‑time support and skills development for the Legal Team. Data Management Assist the managers of the Legal Team to obtain, audit, maintain, and evaluate data regarding the team’s work and resources. Clean data and organize folders to ensure files are appropriately maintained and easy to find. Recommend improvements in the accuracy and type of data maintained for cases, investigations, actions, clients, co‑counsel, partners, and other information needed by the organization. Create reports regarding the Legal Team’s work using the data maintained for internal or external use. Assist other parts of Democracy Forward in obtaining necessary Legal Team data, syncing systems with Legal data, and developing systems to track relevant information. Qualifications 5+ years in a legal operations, litigation support, or legal technology role—or a comparable mix of legal and technology experience. Experience working in a fast‑paced litigation environment. Demonstrated experience managing or administering legal technology platforms. Ability to translate complex technical concepts and workflows into clear, accessible language for non‑technical legal staff. Strong written and verbal communication skills, including experience coordinating with external vendors and legal staff. Experience managing, organizing, and auditing large volumes of legal data and documents, with strong attention to accuracy and file hygiene. Familiarity with e‑discovery platforms and litigation support tools; ability to evaluate new platforms against the team’s operational needs and recommend solutions. Work Environment & Physical Demands This role may require occasional travel for team retreats, conferences, or organizational meetings. This role may involve sitting for extended periods and working on a computer. Reasonable accommodations will be provided as needed. The salary range for this position is $100,000 – $120,000 plus excellent benefits. Compensation is commensurate with experience. Democracy Forward Foundation is an equal‑opportunity employer. We value a diverse workforce and an inclusive culture. We strongly encourage people of color, LGBTQIA+ people, women, people with disabilities, and veterans to apply. Please note that all lawyer positions require a law degree and active bar membership in a state or in Washington, DC. Democracy Forward is committed to providing equal employment opportunities for all, including those with disabilities. If you require a reasonable accommodation to complete this application, interview, or otherwise participate in the hiring process, please direct your inquiries to View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr Democracy Forward