Fleet Operations Specialist

Fleet Operations Documentation Specialist

Inspiration Fleet is the first and only eFMC®, a fleet management company built from the ground up to simplify and accelerate the transition to evolved, electric fleets. With best-in-class fleet transition planning, vehicle procurement and leasing, comprehensive fleet services and charging solutions, and white glove expert support, all delivered via a modern, AI-powered tech stack on an open platform that integrates data and functionality across systems and siloes, we are the partner of choice for fleets looking to thrive in the era of Big Data, AI, and connected electric and autonomous vehicles.

Your mission is to support the documentation, compliance, and administrative workflows that keep Inspiration's vehicle assets road-ready and our fleet operations running smoothly. As a key member of the Fleet Operations team, you will manage critical paperwork and records, coordinate with internal and external partners, support customers, and improve processes that help keep us compliant, organized, and operationally efficient.

You will report to: Manager of Title and Registration Operations

Key Responsibilities:

• Manage the end-to-end registration and titling document workflow, including intake, organization, scanning, storage, routing, and shipment of required paperwork
• Coordinate with customers, internal teams, vendors, financing partners, and state agencies to collect required information, signatures, credentials, and supporting documentation
• Maintain accurate physical and digital records across internal systems, including vehicle title, registration, renewal, mailing, shipment, and status information
• Monitor task queues, shared inboxes, spreadsheets, and workflow tools to ensure operational activities are completed on time, escalated when needed, and visible to the right stakeholders
• Identify and resolve documentation gaps, data discrepancies, delays, and process issues in partnership with the appropriate stakeholders
• Serve as a responsive point of contact for fleet operations inquiries from internal teams, customers, vendors, and financing partners
• Contribute to internal team operational activities, including metrics/KPI monitoring, process improvements, SOPs, training materials, and workflow documentation that improve accuracy, turnaround time, visibility, and scalability

Who You Are:

• You are highly organized, detail-oriented, and comfortable managing a high volume of administrative and operational tasks
• You have at least 1 year of experience in an administrative, operations, or coordination role - experience in fleet, automotive, leasing, logistics, title and registration, or other regulated or process-driven environments is a plus
• You are methodical and process-minded, with a natural ability to identify workflow improvements, reduce errors, and improve operational efficiency
• You communicate clearly and proactively, whether requesting information, providing updates, or resolving documentation issues
• You are comfortable using tools such as Jira, Excel, SharePoint, or similar platforms to track work, manage files, sort and filter data, and reconcile information across systems
• You exercise sound judgment when handling sensitive customer, vehicle, financial, and legal documentation
• Our core values (see below) are part of your inherent DNA, and you have many examples of when you demonstrated these values in your career.

Salary: $60,000 - $75,000

Location: Washington, D.C. Our in-office team works from our Dupont Circle office Tuesday through Thursday. Remote work on Mondays and Fridays is voluntary, and employees are welcome to work from the office if they'd prefer. * Due to the nature of this role and depending on the volume of documents, there could be a need to work from the office up to 5 days per week on occasion.

At Inspiration Mobility, you won't just fill a role—you'll help build the company. We're a fast-growing, mission-driven team tackling real, complex challenges at the intersection of transportation, energy, technology, and finance. You'll have the autonomy to take ownership, move quickly, and turn ideas into action, with leadership that values pragmatism, creativity, and momentum. We believe in clear accountability, low ego, and learning as we go—giving you the chance to shape how we operate, scale, and win, while doing work that has a meaningful impact on the future of mobility.

Inspiration's culture is based on a shared respect for our core values described HERE. Fit with these values is a critical component of our hiring process, and employees are expected to demonstrate these behaviors in their interactions with colleagues, customers, and all stakeholders. An assessment of how each employee has exhibited our values is an important part of our performance review process.

Inspiration is an equal opportunity employer. We do not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to DEIB initiatives and to building a team that represents a variety of backgrounds, perspectives, and skills.