Shift Leader, Ice Cream

Are you looking for a fun, customer service focused job with opportunity for career growth? Do you have what it takes to lead a small team through a shift with success? Sundae is looking for the right candidate to join our tight-knit and hardworking retail team as we launch our 6th location on 16th street in Downtown Denver! Total compensation = $22.00-27.00 per hour (includes base + tips) Full-time or part-time hourly positions available (eligible to earn overtime) Daytime availability, 9:30am -5pm or Evening availability, 5p-11/12p Consistent scheduling available! Employee benefits: Sick Pay, shift treats, and employee discounts Full-time employee benefits: Vacation Pay, Sick Pay, Group Health Plans with employer contribution 401K retirement plans with generous employer contribution Individualized mentorship and growth opportunities Who are we? Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission- To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the place you want your best friend to work. Who are we looking for? A natural leader who seeks to grow leadership skillsets A passionate team player who leads by example Self-motivated and has a strong work-ethic Enthusiastic about serving others Responsible and trustworthy Coachable and receptive to feedback Shift Leader Responsibilities Lead a team to success during a shift by setting the example for positive customer interactions, portion control, and cleanliness standards Timely and efficiently open and close the store, either alone or with a team Maintain an elevated awareness of stock levels; confidently and timely prepare food items to uphold established par levels Demonstrate thorough knowledge of all product details and service standards; accurately communicate to others Promote Sundae’s loyalty programs and seasonal promotions to customers by encouraging signups and enhancing the customer experience Maintain responsible cash handling and perform opening and closing cash out procedures accurately Exemplify Sundae’s customer service standards; execute with pride and leadership Participate in and contribute to all staff meetings Post in compliance with food Safety standards/regulations This list is generally descriptive and is not entirely inclusive. You will be joining a dynamic work environment and if you are a great fit for this job then you will thrive in this atmosphere. Requirements 1+ years of customer service experience preferred Some foodservice experience preferred Must be 16 or older Passionate about customer service Physical Requirements Move, traverse or remain in a stationary position for up to 8 hours Constantly use manual (e.g., scooping ice cream) and automatic food service equipment and touchscreens Regularly move up to 25 pounds for a distance of 50 feet or more Frequently retrieve items above shoulder height and/or clean items above shoulder height Occasionally ascend/descend ladder to clean or lift items stored above Occasionally position self to clean, maintain equipment, and retrieve items below counter height Benefits Total compensation = $22.00-27.00 per hour (includes base + tips) Full-time or part-time hourly positions available (eligible to earn overtime) Daytime availability, 9:30am -5pm or Evening availability, 5p-11/12p Consistent scheduling available! Employee benefits: Sick Pay, shift treats, and employee discounts Full-time employee benefits: Vacation Pay, Sick Pay, Group Health Plans with employer contribution 401K retirement plans with generous employer contribution Individualized mentorship and growth opportunities #J-18808-Ljbffr