Manager I Learning (BioPlus Specialty Pharmacy)

Manager I Learning LOCATION: Lake Mary, FL is the preferred location. Alternate locations of Indianapolis, St. Louis, or Las Vegas may be considered. You are required to be in the office 3x per week. HOURS: General business hours, Monday through Friday. TRAVEL: Occasional travel may be required. Hybrid 2: This role requires associates to be in office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. Responsibilities Manages a team of Learning & Development associates responsible for the delivery of learning solutions to meet client needs and objectives. Consults with clients to understand strategic objectives. Oversees the consistent practice of performance consulting with clients to identify the root causes of performance gaps. Ensures alignment of local efforts with Enterprise strategic objectives. Oversees the formulation of teaching outlines, instructional methods, and/or teaching aids. Ensures courses and other educational information support the overall business objectives. Oversees the utilization of performance consulting skills in the development of training materials for associates. May conduct training sessions for clients or Learning & Development associates. Oversees the implementation of effective training feedback mechanisms to improve training programs and to assess the impact of the investment made in training. Partners with the Director to develop and implement market or business segment training strategy that aligns with the departmental/enterprise Learning & Development strategy. Hires, trains, coaches, counsels, and evaluates performance of direct reports. Required Qualifications Requires BA/BS degree in education, communication, business management, organizational effectiveness or related field, and a minimum of 4 years management and/or leadership experience and minimum of 5 years training experience; or any combination of education and experience, which would provide an equivalent background. Preferred Qualifications Prior L&D experience (both training and curriculum design) are a must for this role! 4+ years of experience working in a call center is a must! Pharmacy or healthcare setting is highly preferred. You must have a thorough understanding of implementing training programs that span multiple lines of business. You must be comfortable training and presenting to large groups, and have an excellent understanding of adult learning principles. Previous project management experience. Experience with change management. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration. #J-18808-Ljbffr Elevance Health