Learning & Development Program Manager

Title: Learning & Development Program Manager Location: Broward County, FL (Hybrid) Employment Type: Full-Time Experience: 5+ years TalentoHC is partnering with a leading organization seeking a Learning & Development Program Manager. This role will be responsible for leading and improving shipboard learning and training programs across a fleet environment. The role focuses on developing, implementing, and maintaining onboarding, operational, and service training programs that improve crew performance and enhance the guest experience. Key responsibilities Designing role‑specific onboarding and operational training programs for departments such as hospitality, food & beverage, culinary, housekeeping, and guest services. Creating practical learning journeys that can be delivered onboard by training managers and departmental trainers. Partnering with operational leaders, quality assurance teams, and talent development teams to identify performance gaps and develop targeted training solutions. Managing multiple training initiatives from development through deployment and tracking program effectiveness. Supporting fleet‑wide rollout of training programs through communication plans, facilitator materials, and reinforcement tools. Conducting regular ship visits to evaluate training quality, coach facilitators, and ensure consistency across locations. Developing training managers through coaching, peer learning, feedback cycles, and Train‑the‑Trainer programs. Collaborating with ship leadership and department heads to align training priorities with operational goals and performance needs. Qualifications A bachelor’s degree in learning & development, hospitality, business, education, HR, or a related field (master’s preferred). 5+ years of experience in learning & development, operational training, capability building, or talent development within complex operational or service‑focused environments. Experience designing and implementing role‑based training programs across multiple locations or operational environments. Strong project management, facilitation, communication, and stakeholder management skills. Ability to analyze operational and learning data to improve program effectiveness. Experience coaching trainers, facilitators, or operational leaders. Adaptability in fast‑paced environments and willingness to travel internationally up to 35%. The ideal candidate is proactive, collaborative, organized, adaptable, and capable of building strong relationships while driving operational and training excellence. #J-18808-Ljbffr TalentoHC