Installation Manager

Windows Direct USA and Baths Direct USA, a family owned and fast growing company, is searching for an experienced Installation Manager to join our management team. 

We need a confident, independent, problem solver who can successfully drive team results, focus on the “big picture”, and motivate team members to do their best. The Installation Manager serves to ensure that all job site processes, procedures, and protocols are followed. This position works closely with the sales team as well as the installers to improve the quality of bathroom, window, and door installations, in addition to monitoring the installers, development of new installers, and resolving installation disputes.

This person will ensure high quality installation standards are met and enforced while maintaining cost and time effective installation team that will enable the replacement segment to grow in profitability and market share. This individual will oversee the entire process of managing our crews in renovation 30+ projects per week. You will be provided a company vehicle, gas card, paid holidays, paid vacation and bonus opportunity.

Daily Duties and Responsibilities

• Establishing daily installation routines and priorities.
• Communicating with the scheduling department to coordinate Installation Crews, dates and times.
• Reviewing job paperwork details and drawings.
• Ensures compliance with EPA Lead Safe practices
• Train and mentor Measure Technicians & Installation Crews on company installation standards.
• Traveling to job sites to monitor company workmanship standards and ensure all installation methods meet applicable building codes.
• Provides technical assistance to Measure Technicians, Sales Consultants and/or Installation Crews relating to product/installation questions.
• Meets with clients to resolve any concerns or installation questions.
• Note any problems at installation stage and follow any resolution to completion by following the recovery process.
• Respond to installer or service requests for assistance at the job site.
• Make emergency parts deliveries and emergency repairs as needed
• Assist the Project Coordinator as necessary.
• Assists in Accounts Receivable to collect outstanding balances
• Reviews all completed work orders and labor bills for accuracy.

Our Installation Manager will follow all aspects of the service delivery process from measure through installation as well as any post-sale service for bathroom, window, and door remodeling projects.

Ideal Candidate Will Possess

• Leadership & Strategic Planning Ability
• Excellent Customer Service skills, with a focus on quality and results
• Excellent communication and interpersonal skills
• Demonstrates high energy, enthusiasm and support for company’s vision and mission
• Use of data to anticipate and account for roadblocks

• Strive for excellence in every aspect of their role

KPI's

• Overall Customer Satisfaction
• Achieve margin and profitability targets

Relevant Skills

• Building/construction experience required.
• Must be able to measure and order product accurately to assure proper installation.
• Good organizational, social, and customer focus skills are necessary.
• Computer and modern technology skills required.
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Ability to lift product, assist with service, and make repairs to product.
• A valid driver's license is required; along with an acceptable driving record.
• Well versed in remodeling such as Replacement Window Installation, door replacement, bathroom remodeling or general construction Experience is a MUST
• Previous Management Experience
• EPA Lead Safe certification a Plus

Due to our tremendous growth we are looking for someone to head up our Installation Department. We are a growing organization that currently services Southern Ohio, Northern & Central Kentucky and Southern Indiana and continuously expanding. We are seeking a career minded, driven, knowledgeable individual to lead our 5-Star Service and Installation Team who is willing to learn our company culture and then lead by example.

Pay is in the 65K-75K range with opportunities for bonuses, as well as room for advancement as the company continues to grow.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Replacement Window Installation: 5 years (Preferred)