Customer Support Representative CSR

Job Description

Job Description

Who We Are

Refresh provides services to the Multi-family industry, helping large management companies get apartment units ready for a new tenant to move in. Services include bath refinishing, carpet cleaning, painting and janitorial services. The company was founded in 2016 and has already grown into a well known and respected company in its space. We were featured on Inc Magazines Fastest Growing Companies in the country! This means many future new opportunities to advance with us! Fantastic opportunity to grow into a leadership position!

Our Customer Support Representatives are responsible for processing work order requests, and answering customer inquires on the phone, email and other web-based communication systems. Work is performed at our Akron, OH corporate office, this job is not remote . The right candidate should be good at coordinating schedules and ideally have some dispatch experience. 

Who We Are Looking For

• Friendly and respectful personalities 
• Good verbal and written communication skills 
• Ability to navigate and operate computer programs 
• Excellent organizational skills 
• Dependable and reliable 
• Experience in a call center or customer service is a huge plus
• Available weekdays during daytime hours 

What We Have To Offer

• A respectful, positive and friendly work environment 
• Fantastic & rapid advancement opportunities
• Weekly pay via direct deposit 
• Paid time off (2 weeks per year) 
• $17 to $20 per hour with room to grow based on the individual   

Responsibilities Of The Role 

• Answer inbound calls;
  • Process new work requests in our system
  • Relay critical information to our team
  • Explain our services to cliental and answer other questions
  • Route customers to the appropriate staff or department  
• Make outbound calls to customers to confirm information, update them on status, or gather feedback. 
• Respond to emails and other types of electronic communications.
• Collection inquiry calls to corporate clients as needed
• Process phone payments 

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