Senior Program Manager, Growth Operations

Role Description

Hi, I’m Miri, Senior Director of Growth Marketing at Customer.io, and I'm looking for a Senior Program Manager, Growth Operations to help drive alignment and execution across our self-serve growth motion.

Self-serve is a strategic priority for us right now, and the scope of what we're building is expanding fast — spanning:

• Marketing
• Product
• Engineering
• CX
• Demand Gen
• Pricing & Packaging
• GTM

The challenge isn't a lack of ideas or initiative. It's that too many teams are working in parallel on interconnected programs, and we need someone who can bring it all together. You'll sit on my team, but your work reaches across the company — coordinating high-priority initiatives, keeping dependencies visible, and making sure the right people are aligned at the right time.

This is a role for someone who thrives on creating clarity where there isn't any, can hold a room of opinionated stakeholders accountable without friction, and knows the difference between moving fast and moving smart. If you want to own the operating layer of a growing self-serve business and work alongside teams who are genuinely invested in getting it right, this is the role.

Qualifications

• 8+ years of experience in program management, strategic operations, product operations, or a cross-functional ops role — ideally at a B2B SaaS company
• Track record of owning complex, multi-team programs end to end, with clear examples of driving alignment across Product, Engineering, and Marketing
• Strong influence skills — comfortable driving accountability without direct authority across senior stakeholders
• Ability to communicate at two levels: crisp summaries for leadership and detailed working-level coordination with execution teams
• Experience in a remote-first, async environment — you know how to build relationships and drive outcomes without being in the room
• Genuine comfort with ambiguity — you create structure rather than waiting for it
• Familiarity with PLG, self-serve growth, or B2B SaaS metrics is a strong plus

Requirements

• Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing — keeping cross-functional teams moving and accountable
• Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM
• Gather context from each team's planning process, synthesize it, and partner with leadership to inform quarterly prioritization
• Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput
• Identify blockers, risks, and gaps early — and drive resolution proactively, escalating when needed
• Help the team scale its operating rhythms as our self-serve motion grows in scope and complexity

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• Professional development budget
• Starting salary for this role is $130,000 - $146,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment

Company Description

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.