Houseperson

Housekeeping Houseperson
Overview:
This position ensures that assigned public space and guest room floors are kept fully stocked and clean while maintaining Omni standards and exceeding our guest expectations.
Responsibilities:
* Ensures that assigned linen room closets are stocked at par.
* Empties GRAs carts linens and trash as needed.
* Assist to strip, check out rooms of linen and remove trash.
* Assists taking in room dining dishes, tables and trays from the guestrooms and corridors to the service elevator landing.
* Keeps corridors on guest room floors clean and vacuumed.
* Sweeps, scrubs, mops hard surface floors on assigned section.
* Assists in deep cleaning and shampooing carpet and/or furniture.
* Maintains corridor cleanliness.
* Moves furniture upon request.
* Completes a quarterly mattress flip project.
* Completes guest requests.
* Pick up guest shoes to shine and deliver them back.
* Assists in the distribution of items to all guests' rooms.
* Assists in Housekeeping inventories.
* Washes and places back in linen closets the glassware and coffee cups.
* Assists GRAs with guestroom supplies.
* Ensures all linen is dropped in the linen chute in a timely manner.
* Takes soiled bedspreads, blankets, pillows, and other large bedding items to the Laundry to be washed.
* Turns in Lost and Found items found to Housekeeping Office before the end of the shift.
* Deposits trash and recycling to the trash and recycling dumpsters.
* Cleans up bio-hazard spills in guestrooms and public areas with proper safety gear.
* Reports missing or damaged items in the guestrooms or public areas to Supervisor
* Reports engineering issues to the Office Coordinator or Supervisor
* Encourages and builds mutual trust, respect, and cooperation among co-workers. Treats co-workers fairly and equitably.
* Maintain a professional, neat, and organized appearance according to Omni Boston Seaport standards.
* Respond swiftly and effectively in any emergency or safety situation. Ensure a safe working and guest environment to reduce the risk of injury or accident.
* Attend all required department training and meetings.
* Perform any other duties required by management.
Qualifications:
* Excellent customer service and verbal communication skills.
* Maintain a professional business appearance, attitude, and performance.
* Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
* Prior housekeeping experience required or other relevant environmental services experience.
* Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.
* Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
* Candidates must be able to work in a fast-paced environment and be able to handle multiple priorities.
* Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
* Must have the ability to report to work on time and when scheduled.
* Must have the ability to stand and/or walk for extended periods of time.
* Must meet standards of appearance and maintain a high level of personal hygiene at all times.
* Ability to communicate both verbally and in writing in English with guests, management, and co-workers.