Manager, Outpatient Services - Behavioral Health

Job Description

Job Title: Manager, Outpatient Services

Job Type: Full Time

Your experience matters

Lifepoint Rehabilitation is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Manager, Outpatient Services joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Canyon Vista Medical Center is located in the beautiful high desert of southeastern Arizona, committed to serve residents in Sierra Vista, Ft. Huachuca, Cochise County - a population of more than 131,000 people, and our surrounding communities. We're comfortably nestled in the San Pedro River Valley, 75 miles southeast of Tucson. Canyon Vista Medical Center was founded in 1963 as Western Baptist Osteopathic Hospital on what was then the eastern edge of Sierra Vista. Growth and advancing technology dictated building our new 177,000 square foot hospital at 5700 E Hwy 90 completed in 2015.

How you'll contribute

• Responsible for ensuring that company approved programs are implemented and being provided consistently.
• Provides oversight to the therapists and provides feedback through the performance evaluation process, supervision, and training and, if necessary, through counseling.
• Ensures that all interventions (individual, group, and family therapy) are performed and documented according to professional clinical standards.
• Conducts regular audits on patient charts to ensure compliance with Lifepoint and regulatory agency requirements.
• Actively participates in survey activities (TJC, Medicare, and licensing).
• Ensures the timely completion of all required reporting needs, including but not limited to: weekly reports, monthly PI and financial audits, required engagement and action plans, and quarterly board reports.
• Attends treatment team meetings on a regular basis.
• Reviews with the nurse to make sure all patients are seen by MD in a timely manner, if necessary or if required by licensure/CoP.
• Ensures that clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapist.
• Actively participates in the complaint resolution process as needed.
• Oversees therapists to make sure the Basis 32 and Patient Satisfaction Surveys or equivalent programs are completed as required by policy.
• If applicable, Program Manager, along with the Outpatient Coordinator will review any transportation issues on a daily basis.
• Actively seeks to identify new potential referral sources and maintains good working relationships with all referral sources.
• Collaborates with the other hospital departments and disciplines to ensure patient engagement and connectivity to high quality care.
• Partners with the Inpatient Team to support access and engagement in the Continuum of Care.
• Partners with HR to support and lead retention, recruitment, and succession planning initiatives within their department.
• Partners with Quality to analyze patient satisfaction date, understanding areas for improvement and leading development opportunities to improve patient outcomes and satisfaction across their department.
• Partners with the Business Office, HIM, and UR Departments to identify opportunities for improvement within the authorization and denial processes and supports/carry out action plans. May be required to obtain pre authorizations form insurance companies to validated for initial outpatient services.
• Is responsible to collaborate with leadership team members related to hospital operations.
• Other duties and projects as assigned.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

What we're looking for
Applicants should have

• Understands and adheres to hospital compliance plan and code of conduct.
• Respects confidentiality at all times; follows HIPAA guidelines for disclosing information.
• Adhere to facility, department, corporate, personnel and standard policies and procedures.
• Treats all patients, visitors, and co-workers with dignity and respect.
• Always appears professional. Wears name badge at all times. Adheres to uniform standards if applicable.
• Takes initiative to helps the team, is flexible when asked to assist in other areas.
• Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations.
• Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment.
• Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc.
• Customer Service
• Assumes responsibility for maintaining a clean, safe environment. Demonstrates knowledge of the facility and services provided.
• Greets all customers in a positive manner and demonstrates sensitivity to customer's needs.
• Answers telephone appropriate to department guidelines and avoids excessive transfers.
• Provides superior customer service while never crossing therapeutic boundaries.
• Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner.
• Adheres to attendance requirements. Utilizes correct procedure for taking time off.
• Attends departmental and staff meetings as required.
• Is accountable and shows pride in work; strives to do more than the minimum required. Shows initiative and completes work in a timely and accurate manner.
• Acknowledge mistakes and demonstrates willingness to learn and correct them.
• Demonstrates passion and hustle in all work.
• Master's Degree from an accredited school of social work or is qualified by education and experience in the social services needs of patients with psychiatric and substance use issues.
• Current unencumbered Clinical Social Work or Counseling License
• CPR Certification and Crisis Prevention Training (CPI) or Handle with Care (HWC) within 30 days of employment and prior to any patient contact.

More about

Canyon Vista Medical Center is a 100 bed hospital that has been offering exceptional care to the Sierra Vista, Ft. Huachuca, Cochise community since 1963. Licensed by Medicare, the State of Arizona, and accredited by the Joint Commission on Accreditation of Healthcare Organizations, Canyon Vista Medical Center sets the standard for excellence in health care in southeastern Arizona.

• Canyon Vista Medical Center (CVMC) has earned The Joint Commission's Gold Seal of Approval® and the American Stroke Association's Heart-Check mark for the Advanced Primary Stroke Center Certification.
• Canyon Vista Medical Center (CVMC) is proud to announce that its Advanced Wound Care Center has been recognized with five national awards from Healogics®, the nation's largest provider of advanced wound care services. Benchmarked against 650 clinics nationwide, the center received the Center of Distinction, Robert A. Warriner III, M.D. Clinical Excellence Award, President's Circle Award, and the 2024 Center of the Year Award-Healogics' highest honor.
• Canyon Vista Medical Center (CVMC) received an "A" Hospital Safety Grade from The Leapfrog Group. This national distinction celebrates CVMC's achievements in protecting hospital patients from preventable harm and errors.
  EEOC Statement
  "Lifepoint Rehabilitation is an Equal Opportunity Employer. Lifepoint Rehabilitation is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

About the Team

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.